Customers StoriesCustomers Stories

A global manufacturer chooses Aura to consolidate sites, technology and people to reduce costs and improve user experience.

130 sites

covered across Europe, Asia and North America

100,000 users

supported with a mix of technologies

100’s of hours

saved managing vendors across multiple geographies

100% visibility

achieved across platforms and services globally

Global, Multi-Tech Consolidation Made Simple

Mergers, acquisitions and expansion, whilst vital for growth, often leave businesses with the headache of managing multiple technologies across many providers and diverse geographies. That’s exactly what happened to a global luxury car manufacturer.


130 sites, 100,000+ users, countless issues

Having expanded rapidly over the years, the global car manufacturer was left with an estate that comprised 130 sites and over 100,000 users supported by a mixture of technologies, including almost 6,000 contact centre users.

Far too much time was spent managing vendors, problems led to finger pointing and it was increasingly complex upgrading to the latest technology with so many different providers.

They also had no way of viewing all of their estates as one. This lack of visibility was made worse by the absence of a unified helpdesk. They needed one place, available 24/7 and preferably German speaking, that could address every issue they faced with confidence and clarity.


Consolidating to make things simpler

The root cause of the issues faced was division. Their estate was disparate across regions, technologies, providers and service levels. What they really needed was one service, one platform and end-to-end visibility. One unified experience.


Reduced admin

The Aura team took ownership of the project across Germany, Europe, the US and Singapore. Consolidating all vendors, technologies and countries into one, we eliminated the admin burden for the customer. They now spend less than half the time managing administration, allowing them to focus their attention to reduce costs, and improve efficiencies and reporting.


Full visibility

We completed a full inventory of the tools needed to enable global visibility through reporting and analytics. With a single view they can now identify unused licences, unsupported applications and unadopted technology with ease, allowing them to improve efficiencies and cut costs.


Problem solving

We provided a single point of contact in their native language, to manage all the different technologies, vendors and negotiations with third party providers. As well as a consolidated service, that enables consolidated pricing too.

They now have insight of every problem, when and where it occurs and how it’s being dealt with. Their IT team can now justify upgrades and changes to their executives and get the budget approved for it.


Moving forward

In consolidating their vendors, technologies and countries, we’ve brought together their contract end dates. The customer can now upgrade to the latest releases across all countries simultaneously. They also have the foundations for transformation with one single co-term through Aura, allowing them to plan a technology roadmap easily.


Improvements across the board

The consolidation to a single service provider across their entire global estate has made a huge impact. Users are now better supported with easier reporting and incident management, all in their own language. Costs have been reduced and efficiencies improved enabling the team to work effectively across multiple projects, regardless of technology or region.

The global luxury car manufacturer can now adopt new projects, however big or complex, with the confidence that the result will always be the same. One seamless, unified experience.

Key challenges they were facing

TIME – IT teams were spending too much time managing multiple technologies and vendors in multiple countries.
COMPLEXITY – Problem resolution was time-consuming due to multiple contacts and owners.
COST CONTROL – Lack of overall global visibility meant lots of spare kit and unused licenses.
POOR USER EXPERIENCE – Multiple helpdesks for each vendor in each region caused poor communication and inaccurate reporting, degrading the experience for users.