If you’re looking for a cloud-based solution that facilitates multi-channel communication, UCaaS and CCaaS are two of the main options. But what’s the difference? And
Avaya has announced a new update to its AI Virtual Agent platform, called Avaya AI Virtual Agent Enhanced. It offers expanded conversational AI capability. But
Service is selling, or so the saying goes. But is that true for all demographics? According to a recent report from Coveo, customer service is
In today’s fast-paced world, we all strive to find purpose and meaning in our work. We yearn for the opportunity to create, innovate and make
If you want to make and receive calls through Microsoft Teams, Direct Routing and Operator Connect are two of the options available. The question is
If you’re looking for a simple, cost-effective, and scalable way to connect your phone system to Microsoft Teams, then Microsoft Operator Connect is a great
We are excited to be a part of Microsoft Teams Operator Connect, to bring enhanced, global voice services to our customers
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