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Aura AI

Enterprise AI Solutions With Purpose

Work Smarter

Empower employees with Microsoft Copilot and AI assistants

Delight Customers

Improve customer experiences with intelligent, AI-powered interactions

Drive Results

Automate workflows and turn AI investment into measurable business value

Empower employees with Microsoft Copilot and AI assistants

Improve customer experiences with intelligent, AI-powered interactions

Bring your own carrier

Talk to our Experts

Move From AI Experimentation to Business Value

AI has the potential to transform how organizations work, communicate and serve customers. But buying another tool or launching an isolated pilot is not enough.

 

Successful AI adoption requires a clear strategy, secure foundations, connected data, practical use cases and people who understand how to use it.

 

Aura AI helps organizations apply AI across communications, customer experience and business operations. We combine Microsoft’s AI ecosystem with leading third-party technologies, then connect them with the platforms, processes and people already supporting your business.

 

The result is AI that solves real problems, improves performance and creates measurable value.

Enterprise AI for Better Experiences and Stronger Performance

Improve employee productivity and decision-making

Reduce manual work and operational costs

Increase the value of Microsoft and existing technology investments

Move successful ideas from pilot to operational use

Deliver faster, more personalized customer experiences

Improve agent performance and customer satisfaction

Introduce AI with stronger governance and control

Create new customer, employee and business capabilities

Practical AI for Employees, Customers and Operations

Elevate Productivity with Copilot

Help employees work smarter with Microsoft Copilot and AI assistants across meetings, collaboration and everyday tasks.

AI-Powered CX

Deliver faster, more personalized customer interactions with AI-driven insights, intelligent routing and agent assistance.

Virtual Agents and Conversational AI

Automate routine enquiries with intelligent voice and digital assistants that provide support around the clock.

Workflow and Process Automation

Reduce manual effort by automating repetitive tasks, approvals and operational workflows across the business.

AI Readiness

Identify the right AI opportunities, assess readiness and build a roadmap aligned to business goals.

AI Governance

Implement the controls, policies and oversight needed to deploy AI securely and responsibly.

AI Insights and Analytics

Turn conversations, customer interactions and business data into actionable insights that drive better decisions.

AI Innovation and Transformation

Explore new ways to improve services, create efficiencies and unlock value through emerging AI capabilities.

Built Around Your Business

Microsoft Aligned. Open by Design. Secure From the Start.

Microsoft AI Ecosystem

Bring together Microsoft Copilot, Microsoft 365 Copilot, Dynamics 365 Copilot, Azure AI, Teams Premium and Azure Communication Services as part of one connected AI strategy.

Open AI Ecosystem

Use the AI technology that best fits the requirement, including OpenAI, Anthropic, Google AI, industry-specific platforms and customer-owned models. Aura helps you integrate them into your systems and avoid silos.

Responsible AI Adoption

Build governance, security, compliance and human oversight into the strategy from the beginning. With Aura, introduce AI with the controls needed to protect data, manage risk and maintain trust.

From AI Strategy to Everyday Adoption

Aura AI is delivered through Aura One, our customer success framework for planning, integrating, adopting and optimizing technology.

Plan

Define business outcomes, prioritize use cases and establish the governance, security and data foundations required for AI adoption.

Integrate

Connect AI with communications, customer experience, CRM, knowledge, data and business applications.

Adopt

Prepare employees and operational teams with practical training, change support and clear guidance on responsible use.

Optimize

Measure performance, improve existing use cases and identify new opportunities to increase value over time.

About Aura One

Put AI to Work Where It Matters Most

Talk to our experts about building an AI strategy that connects Microsoft, communications, customer experience and business operations, to deliver measurable value.