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Microsoft Dynamics 365 CX

Connected Customer Service, Powered by Microsoft Dynamics 365

One Customer View

With Microsoft 365 CX, bring conversations, cases, data and history together.

Connected Experience

Manage customer engagement across voice and digital channels.

AI-Powered Productivity

Help employees respond faster with Microsoft Copilot and automation.

Bring conversations, cases, data and history together.

Respond faster with Microsoft Copilot and automation.

Bring your own carrier

Talk to a Microsoft CX Expert

Connected Customer Interactions

Microsoft Dynamics 365 is Microsoft’s cloud-based business platform that combines CRM, customer service, sales, digital engagement, automation and AI in a single connected environment. Unlike traditional CRM systems that focus mainly on managing customer records, Dynamics 365 connects customer interactions with the people, processes and business data needed to resolve issues and deliver better experiences.

 

With built-in integration across Microsoft Teams, Microsoft 365, Power Platform, Azure and Copilot, Dynamics 365 helps organizations create a more complete view of every customer while reducing the complexity of managing multiple disconnected tools.

 

Aura helps you design, integrate and optimize Dynamics 365 around your customer journeys, employees and operational goals. From voice and digital channels to workflows, customer data and Copilot, we help turn Microsoft technology into better service and measurable business value.

Better Experiences. Stronger Performance.

More complete and consistent customer experiences

Faster access to customer information

Higher employee productivity

Reduced manual administration

Better routing and resolution rates

Greater value from Microsoft and CRM investments

A stronger foundation for AI-powered customer service

Modernize customer experience without unnecessary disruption

Unlock the Full Power of Microsoft

Omnichannel Customer Engagement

Connect voice and digital channels in one customer experience by giving employees a consistent way to manage interactions while maintaining context across the customer journey.

Connected Customer Data

Bring customer records, interactions, cases and business information into one view so employees can quickly understand customer needs and respond with greater context.

Intelligent Routing

Route interactions to the right employee, team or automated service based on customer needs, skills and availability to improve resolution times.

Copilot and AI Assistance

Use Microsoft Copilot to summarize conversations, surface relevant knowledge and reduce administration so employees can focus more time on customers.

Customer Service Automation

Connect customer interactions with automated workflows and service processes to streamline case management and routine tasks across Dynamics 365.

Analytics and Performance Insights

Gain visibility into customer interactions, employee performance and service outcomes through insights that support better operational decisions.

Put the Power of Dynamics 365 to Work With Aura

Microsoft First

Bring together Dynamics 365, Teams, Copilot, Azure and the wider Microsoft ecosystem without creating another disconnected technology layer.

One Connected Microsoft Ecosystem

Connect Dynamics 365 with Teams, voice, contact center, and Copilot for a seamless customer experience.

Built Around Your Customer Journeys

Aura starts with your customers, employees, processes and business goals before defining the right solution.

One Partner Across the Journey

From integration and adoption to managed services and optimization, one accountable partner to drive value across the journey.

Turn Dynamics 365 Into Business Growth

Talk to our experts about building a Microsoft Dynamics 365 strategy that maximizes your Microsoft investment and creates AI-powered customer journeys that convert.