Americas: +1 855 505 1378

EMEA: +44 20 3869 4848

APAC: +65 603 55 660

Partner with us
  • Solutions
  • Services
  • Coverage
  • Resources
Get in touch

Microsoft-Native CX

Contact Center and CX Built Around Microsoft Teams

Native to Microsoft Teams

Manage customer interactions without leaving the Teams environment.

Connected Experiences

Bring customer engagement and internal collaboration together.

AI-Powered Service

Improve productivity, response times and customer outcomes.

Manage Customer Interactions Within Teams

Bring customer engagement and internal collaboration together.

Bring your own carrier

Talk to a Microsoft CX Expert

Extend Microsoft Teams Across the Customer Journey

Microsoft Teams has transformed how employees communicate and collaborate. But customer service often remains spread across separate contact center, CRM, voice and digital platforms.

 

Aura helps you build a more connected customer experience around Microsoft Teams and the wider Microsoft ecosystem.

 

Using Luware Nimbus, a Microsoft-certified contact center platform built natively for Teams, alongside Dynamics 365, Azure Communication Services, Copilot and your existing business applications, we help you simplify technology, connect customer journeys and give employees the context they need to deliver better service.

Build a More Connected Customer Experience

One Microsoft Ecosystem. Better Customer and Employee Experiences, Powered by Luware Nimbus

Contact Center Native to Microsoft Teams

With Luware Nimbus, agents and customer service teams can handle customer interactions directly within Microsoft Teams.

Give employees access to customer conversations, internal experts, presence information and collaboration tools without switching between multiple applications.

Intelligent Call Routing and Queue Management

Route customers to the right team, department or specialist using skills-based routing, intelligent call flows and advanced queue management capabilities.

Improve first-contact resolution while helping customers reach the right person faster.

Omnichannel Customer Engagement

Connect voice, chat, email and digital channels to create more consistent customer journeys.

Give customers more choice while helping operational teams manage interactions through a unified Teams-based environment.

AI-Powered Agent Experience

Use Microsoft Copilot and AI-enabled capabilities to summarize conversations, surface knowledge, provide real-time guidance and reduce repetitive work. Help agents respond faster while improving consistency and service quality.

Reporting, Visibility and Performance Insights

Gain visibility into customer interactions, service levels and operational performance through real-time dashboards and reporting. Support continuous improvement with insights that help teams optimize customer experiences and workforce performance.

Connected Data and Workflows

Integrate customer interactions with CRM, knowledge, customer data and business applications. Automate follow-up tasks, improve visibility and ensure customer conversations lead to the right business actions.

Microsoft Expertise With Deep Communications Experience

Microsoft First

Extend Microsoft Teams into a full customer engagement environment, giving agents a familiar workspace and reducing complexity across your CX environment.

One Connected Microsoft Ecosystem

Bring together Teams, Dynamics 365, Azure Communication Services and Copilot to create seamless customer and employee experiences.

Voice, CX and AI in One Strategy

Connect contact center, enterprise voice, digital channels and AI-powered capabilities through a single, integrated approach.

One Partner, End to End

From design and deployment to adoption and managed services, Aura helps you plan, deliver and continuously optimise your Microsoft CX environment.

Bring Customer Experience Into the Microsoft Ecosystem

Talk to our Microsoft CX experts about creating a smarter, more connected customer experience within Teams.