Global Smart Hands

Expert IT resource acting as an extension of your team to deliver, deploy and support your customers anywhere, anytime.

On demand workforce at your fingertips

Aura’s comprehensive smart hands services provide partners with on-demand and reliable 24/7 IT support and maintenance across 145 countries.

If you don’t have IT resources on site and need a pair of eyes and hands, we got you. Our qualified technicians act as an extension to your team, with tailored SLAs, guaranteeing success at every stage – from rollout and troubleshooting to custom installations.

Adapt swiftly to changes, reduce operational costs and increase the speed of value through our tailored consumption models that provide flexibility and scalability.

Navigate global deployment challenges effortlessly

Resource in 4 hours? Aura Global Smart Hands delivers on-demand expertise with tailored SLAs that align with your unique requirements and budget.

Our network of certified engineers are equipped to handle diverse solutions, technologies, and capabilities. We can handle large, complex IT environments and support multiple locations globally.

We offer competitive, transparent and predictable cost structures and various engagement models to ensure you get the best possible value for your investment.

400

customers served by Aura, across the world.

145

countries covered with local support.​

5,000

engineers solving your communications challenges.

1

contract, invoice, and SLA, for your entire communications estate.

Services

Full-Time Resource Allocation

We have a full-time engineer allocation program to be flexible and fully adaptable to your business needs. Covering end users, network and data center support.

Equipment Installation Services

Server, storage, and network equipment installation services by our certified professionals.

IMAC Services

From data center relocation, rack and stack hardware installation, or changing your data center equipment, we provide IMAC services for both data center and office.

Third Party Maintenance

We have the resources to provide onsite multi-vendor engineer support to resolve data center issues within four hours.

Global Rollout

Deploy equipment and software to multiple locations by our global workforce.

Asset Management

Inventory management, asset tagging, asset tracking and asset disposal services by our certified experts.

Break-fix

Scheduled maintenance and break/fix services for your IT infrastructure and equipment by our certified experts.

Surveys

Site surveys, assessments, and audits by our certified experts. Assess and report on the current state of your IT infrastructure.

Experience scalable, global and reliable smart hands

24/7 Support & Availability

24/7 On-Demand access to certified experts with Service Level Agreements (SLAs) to meet your needs.

Flexible models

Experience the freedom of pay-as-you go or consumption based pricing, our tailored solutions align with your budget and business objectives.

Global Footprint

Our experienced workforce is at the ready in 145 countries, multiple locations from bustling metropolises to remote areas.

30 years of experience

We have 30 years experience in IT services and global communications, we are vendor agnostic and support multiple vendors.

Certified

We have 5,000 certified L1 to L3 engineers & consultants in different technologies and vendors.

Cost Effectiveness

Our competitive service pricing, transparent cost structures, and diverse engagement models ensure optimal value for your investment.

Partner with Aura

Grow your revenue faster

Integrate Aura's turnkey products and services into your offerings, accelerating revenue growth and providing more value to your customers.

Increase your margin

Through Aura’s automation and self-service solutions, cut ownership costs, by supporting your customers with low-touch maintenance.

Expand your customer base

Unlock upselling opportunities within your existing client base and reach new markets by leveraging our solutions.

Become global overnight with zero investment

Effortlessly transform into a global player without investing in new hardware, people or resources.

Ready to go global?

Schedule a call with our team.