Aura’s comprehensive smart hands services provide partners with on-demand and reliable 24/7 IT support and maintenance across 145 countries.
If you don’t have IT resources on site and need a pair of eyes and hands, we got you. Our qualified technicians act as an extension to your team, with tailored SLAs, guaranteeing success at every stage – from rollout and troubleshooting to custom installations.
Adapt swiftly to changes, reduce operational costs and increase the speed of value through our tailored consumption models that provide flexibility and scalability.
Resource in 4 hours? Aura Global Smart Hands delivers on-demand expertise with tailored SLAs that align with your unique requirements and budget.
Our network of certified engineers are equipped to handle diverse solutions, technologies, and capabilities. We can handle large, complex IT environments and support multiple locations globally.
We offer competitive, transparent and predictable cost structures and various engagement models to ensure you get the best possible value for your investment.
customers served by Aura, across the world.
countries covered with local support.
engineers solving your communications challenges.
contract, invoice, and SLA, for your entire communications estate.
We have a full-time engineer allocation program to be flexible and fully adaptable to your business needs. Covering end users, network and data center support.
Server, storage, and network equipment installation services by our certified professionals.
From data center relocation, rack and stack hardware installation, or changing your data center equipment, we provide IMAC services for both data center and office.
We have the resources to provide onsite multi-vendor engineer support to resolve data center issues within four hours.
Deploy equipment and software to multiple locations by our global workforce.
Inventory management, asset tagging, asset tracking and asset disposal services by our certified experts.
Scheduled maintenance and break/fix services for your IT infrastructure and equipment by our certified experts.
Site surveys, assessments, and audits by our certified experts. Assess and report on the current state of your IT infrastructure.
Integrate Aura's turnkey products and services into your offerings, accelerating revenue growth and providing more value to your customers.
Through Aura’s automation and self-service solutions, cut ownership costs, by supporting your customers with low-touch maintenance.
Unlock upselling opportunities within your existing client base and reach new markets by leveraging our solutions.
Effortlessly transform into a global player without investing in new hardware, people or resources.
Schedule a call with our team.