If you’re looking for a cloud-based solution that facilitates multi-channel communication, UCaaS and CCaaS are two of the main options. But what’s the difference? And how do you choose between them to get the best option for your organization? Read on as we define both solutions in clear terms and discuss which is right for you.

Introducing Avaya AI Virtual Agent Enhanced

Avaya has announced a new update to its AI Virtual Agent platform, called Avaya AI Virtual Agent Enhanced. It offers expanded conversational AI capability. But what does that mean for your organisation? And how can it be used to improve productivity and the customer experience? Read on as we take a closer look…

About Aura

Who are we

Why Aura?

Careers

Aura for Partners | Supporting Service Providers deliver to global customers

[vc_row full_width=”stretch_row_content_no_spaces” gap=”25″ equal_height=”yes” content_placement=”middle” boc_overlay_color=”rgba(0, 0, 0, 0.5)” css=”.vc_custom_1644401578651{margin-bottom: 0px !important;padding-top: 80px !important;padding-bottom: 40px !important;}”][vc_column width=”1/2″ css=”.vc_custom_1637153351890{padding-left: 20% !important;}”][boc_spacing height=”50px”][boc_heading html_element=”h3″ color=”#0871b5″ responsive_font_size=”text_30_on_mobile” font_weight=”f600″ margin_bot=”10px” animation_headline=”yes” animation_headline_type=”typewriter” animation_words_style=”i_f700″ font_size=”40px”]Why Service Integrators choose Aura[/boc_heading][boc_heading html_element=”h3″ css_animation=”fade-in” delay=”2200″ color=”#7c7c7c” responsive_font_size=”text_15_on_mobile” font_weight=”semibold_weight” font_size=”25px”]We focus on helping service integrators, like you, to win strategic global business, maximise margins and reduce operating time.[/boc_heading][boc_spacing height=”40px”][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1644401557565{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: -20px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-image: url(https://weareaura.com/wp-content/uploads/2022/02/Global-Support.png?id=31762) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][boc_spacing height=”450px”][/vc_column][/vc_row][vc_row][vc_column][boc_spacing height=”80px” css_classes=”mobile_h20″][/vc_column][/vc_row][vc_row][vc_column css=”.vc_custom_1644244455757{padding-right: 15% !important;padding-left: 15% !important;}” el_class=”center”][boc_heading html_element=”h3″ alignment=”center” color=”#172f44″ font_weight=”f600″ font_size=”28px”]We make global communications delivery easy[/boc_heading][boc_spacing][vc_column_text css=”.vc_custom_1644500605386{margin-bottom: 10px !important;}”]

As a global managed service provider, we help service integrators to fulfil and deliver global opportunities easily, by providing simple pricing, standard offerings, and global SLAs.

By working with Aura, you can deliver and support Avaya and other technologies in 145 countries, using local resources and in-country knowledge – giving you the onsite expertise you need, and the centralized management you want.

The chances are, you’re already transacting with us, making it even easier!

[/vc_column_text][boc_button btn_content=”Want us to check?” css_classes=”contactus-si”][/vc_column][/vc_row][vc_row][vc_column][boc_divider divider_color=”#eeeeee” margin_top=”60px” margin_bot=”60px”][/vc_column][/vc_row][vc_row][vc_column css=”.vc_custom_1641841069684{padding-right: 15% !important;padding-left: 15% !important;}”][boc_heading html_element=”h3″ alignment=”center” color=”#172f44″ font_weight=”f600″ font_size=”28px”]We absorb the complexities of global delivery[/boc_heading][boc_spacing][/vc_column][/vc_row][vc_row gap=”15″][vc_column width=”1/4″][vc_single_image image=”31763″ img_size=”full” alignment=”center” css=”.vc_custom_1644249099178{padding-top: 10% !important;padding-right: 10% !important;padding-bottom: 10% !important;padding-left: 10% !important;}”][boc_spacing height=”10px”][boc_heading html_element=”h3″ alignment=”center” color=”#243559″ font_weight=”semibold_weight” font_letter_spacing=”0.01em” margin_bot=”6px” font_size=”20px”]Pricing Process[/boc_heading][boc_spacing][vc_column_text]

Easily quote as many sites, countries, technologies and services as you need – and receive ONE QUOTE. Making it easy to fulfil proposals.

[/vc_column_text][boc_spacing height=”10px”][/vc_column][vc_column width=”1/4″][vc_single_image image=”31762″ img_size=”full” alignment=”center” css=”.vc_custom_1644249109854{padding-top: 10% !important;padding-right: 10% !important;padding-bottom: 10% !important;padding-left: 10% !important;}”][boc_spacing height=”10px”][boc_heading html_element=”h3″ alignment=”center” color=”#243559″ font_weight=”semibold_weight” font_letter_spacing=”0.01em” margin_bot=”6px” font_size=”20px”]Global Support[/boc_heading][boc_spacing][vc_column_text]

We provide global support with local resources in 145 countries – local costs, taxes and languages, but all managed centrally.

[/vc_column_text][boc_spacing height=”10px”][/vc_column][vc_column width=”1/4″][vc_single_image image=”31760″ img_size=”full” alignment=”center” css=”.vc_custom_1644249117675{padding-top: 10% !important;padding-right: 10% !important;padding-bottom: 10% !important;padding-left: 10% !important;}”][boc_spacing height=”10px”][boc_heading html_element=”h3″ alignment=”center” color=”#243559″ font_weight=”semibold_weight” font_letter_spacing=”0.01em” margin_bot=”6px” font_size=”20px”]Contracts [/boc_heading][boc_spacing][vc_column_text]

Consolidate all of your contracts under one roof with the same co-terminus date. Yes, we can make that happen!

[/vc_column_text][boc_spacing height=”10px”][/vc_column][vc_column width=”1/4″][vc_single_image image=”31761″ img_size=”full” alignment=”center” css=”.vc_custom_1644249125926{padding-top: 10% !important;padding-right: 10% !important;padding-bottom: 10% !important;padding-left: 10% !important;}”][boc_spacing height=”10px”][boc_heading html_element=”h3″ alignment=”center” color=”#243559″ font_weight=”semibold_weight” font_letter_spacing=”0.01em” margin_bot=”6px” font_size=”20px”]Global SLAs[/boc_heading][boc_spacing][vc_column_text]

Provide the level of support your customers expect, with confidence, anywhere in the world.

[/vc_column_text][boc_spacing height=”10px”][/vc_column][/vc_row][vc_row][vc_column][boc_divider divider_color=”#eeeeee” margin_top=”60px” margin_bot=”60px”][/vc_column][/vc_row][vc_row content_placement=”middle”][vc_column width=”7/12″][boc_spacing height=”10px”][boc_heading html_element=”h3″ color=”#0eaac9″ font_weight=”f600″ font_letter_spacing=”0.01em” margin_bot=”6px” font_size=”28px”]Get your zen back, with Aura[/boc_heading][boc_spacing height=”30px”][boc_list_item icon_size=”small” has_icon_color=”yes” icon_color=”#0eaac9″ icon=”fa fa-check-circle”]