How to Make the Most of Microsoft Teams with Aura Insight

According to recent figures, Microsoft Teams has surpassed 270 million monthly active users. It’s not hard to see why. Microsoft Teams allows employees to stay connected anytime, anywhere – meaning they can collaborate seamlessly with each other. But are companies actually getting the most out of their investment?

As great as Microsoft Teams is, there’s definitely room for improvement when it comes to visibility. That’s where Insight for Teams can help…

How Insight for Teams will change the way you work

Insight for Teams is a state-of-the-art tool built for Microsoft Teams to provide companies with in-depth reporting, analytics, and customisable management tools. Need to keep track of your employees’ talk time and answered calls? With Insight for Teams, you can do that from a single, customisable dashboard that shows the most relevant information for each employee depending on their role.

By having access to data-based call reports, you’ll be able to identify regular peaks and troughs to manage your staff more effectively. And because all these reports are completely customisable, you’ll only get the data relevant to each employee’s role. Best of all, Insight for Teams’ reporting tool is completely automated – meaning you’ll be able to allocate your resources effectively without any additional effort.

But there’s a lot more that Insight for Teams can bring to the table. Let’s have a look…

The 5 biggest benefits of Insight for Teams

The secret to achieving peak productivity is working smarter, not harder. Here’s how Insight for Teams can get you there…

1.    Complete visibility

Want to go beyond Microsoft Teams’ baseline reporting features to see how things are ticking over? Insight for Teams allows you to monitor adoption, call activity and staff performance, wherever your team is based. That’s paired with visibility for all the working parts of your Microsoft Teams platform – from SIP trunks and session border controllers to devices and gateways.

2.    Seamless call handling

We’ve all been there – you ring a customer service number expecting a swift response and instead you bounce from agent to agent as they transfer you to the right person. Fortunately, you can avoid this with Insight for Teams. Thanks to its user-friendly dashboard, you can route calls in a matter of seconds. And with real-time statuses showing who’s available, busy, or inactive, you’ll always transfer your calls to the right agent.

3.    Queue management

Managing a busy team of customer service specialists isn’t easy. Or at least it wasn’t until Insight for Teams came into the picture. Instead of having to ask your IT team to make changes in the Microsoft Teams admin center, Insight for Teams allows you to manage call queues from within the app. Even better, you can set user-defined security policies according to role – so you can delegate certain tasks to your power users and team leaders.

4.    Simplified DIDs/DDIs management

Tired of keeping track of your Direct Inward Dials (DIDs) on a cluttered spreadsheet? Thanks to Insight for Teams’ Number View (NV) feature, you’ll be able to improve your workflow and automate your DID range management. This means that you’ll have a clear view of the number of allocated DIDs – as well as reserving DIDs for specific campaigns.

5.    Full scalability

Last but not least, Insight for Teams allows you to implement upgrades and level up as your company grows. Because Insight for Teams is a cloud-based solution, your upgrades will be installed within the day when you request them. And all without having to purchase more hardware or another software license!

Take control of your communications

Thanks to Insight for Teams, maintaining the highest customer service standards has never been easier. With a wide array of reporting, analytics and management features at your disposal, Insight for Teams can help you get even more out of your Microsoft Teams investment. If you want to start taking full control of your communications, all you need to do is get in touch with Aura today.

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