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Operator Connect

Microsoft Operator Connect for simple, enterprise-ready Teams calling.

Enable secure PSTN calling inside Microsoft Teams through a Microsoft-certified, fully managed voice service.

Simple pricing, with no set-up fees, ready in 15 minutes.

Aura is one of the few providers certified for Operator Connect across 38 countries.

Talk to an expert

Operator Connect

Enable secure PSTN calling inside Microsoft Teams through a Microsoft-certified, fully managed voice service.

Simple. Reliable. Future Ready

Local Presence. Global Scale.

Talk to an expert

Microsoft Teams calling, simplified

Microsoft Operator Connect brings PSTN calling directly into Microsoft Teams. Aura makes it simple to deploy, manage, and scale globally, without SBC infrastructure, manual provisioning, or juggling multiple voice providers.

 

Through our AI-powered platform, Aura Connect, you can manage numbers, routing, analytics, and global voice services across your Microsoft Teams environment.

 

Whether you’re replacing legacy telephony, enabling hybrid work, or standardizing global communications, Aura gives you an instant path to enterprise voice inside Teams.

Everything you need to make Teams your primary communications system

Fast Teams calling deployment

Enable Microsoft Teams calling in minutes through Aura Connect and automated provisioning.

No codes or scripts

No coding or PowerShell to connect to the PSTN. Simply manage & order numbers through our self-service portal.

Keep existing phone numbers

Port existing business numbers into Microsoft Teams without disrupting operations.

Scale on demand

Scale up and down, instantly. We’ll ensure capacity and provision trunks, remotely.

Built for Microsoft Teams & CX

Connect voice, collaboration, and customer experience workflows inside Microsoft Teams.

Transparent pricing

We offer simple, competitive pricing and various consumption models to meet your unique needs.

Emergency calling

Provide emergency calling that fully complies with regulations, such as RAY BAUM’s Act.

Global PSTN & number services

Deploy local, toll-free, and international numbers globally through Aura’s resilient enterprise voice network.

Choose the plan that fits you best

Basic

$4.25

Per user per month

  • DDI/DID (Number per user)
  • Pay as you consume
  • Standard rate card for domestic and international calls
  • Aura Connect automated platform deployment
  • 24/7 support
Get Started

Plus

$6.25

Per user per month

  • DDI/DID (Number per user)
  • 30 minutes included
  • 5% discount on standard rate card
  • Includes activation fee
  • Includes porting*
  • Aura Connect automated platform deployment
  • 24/7 support
Get Started

Pro

$9.95

Per user per month

  • DDI/DID (Number per user)
  • Unlimited minutes
  • 5% discount on standard rate card
  • Includes activation fee
  • Includes porting*
  • Aura Connect automated platform deployment
  • 24/7 support
Get Started

*Minimum order requirement is 25 users or $50 per month. Subject to T&Cs.

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Operator Connect helps organizations simplify voice management while improving flexibility, scalability, and user experience across Microsoft Teams.

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Simplify enterprise voice deployment and management while reducing operational overhead.

Consolidate voice, collaboration, and customer experience into Teams.

Improve communication consistency across users and locations.

Support hybrid work through secure, Microsoft-native voice services.

Create a communications environment ready for CX, AI and automation.

Why enterprises choose Aura for Microsoft Operator Connect

We’re Operator Connect Certified across 38 countries, with PSTN services available across 89 countries, globally. That means we can support everything from simple Teams calling deployments to complex hybrid migrations, multi-country rollouts, and connected CX environments.

Fast
deployment

Enable Microsoft Teams calling in minutes through Microsoft-native integration and automated provisioning.

Self service portal

Add, manage, and assign numbers, configure call routing, and access analytics from our automated self-service interface – no coding or middle men.

Hybrid environments

Keep existing PBX, contact center, analog, DECT, and third-party platforms connected while moving users to Teams.

Global enterprise voice

Deploy and manage Teams voice services globally through one provider with international PSTN coverage, centralized management, and 24/7 support.

FAQ

Microsoft GCC & GCCH High

Compliant and secure Microsoft Teams for government agencies, the Department of Defense (DoD), and government contractors.

U.S. Data, U.S. Control to protect sensitive information with our U.S.-based, government-exclusive cloud.

Accelerate deployment and ensure compliance with our fully automated platform.

Seamless Microsoft Teams integration with global reach and secure collaboration.

Talk to an expert

Microsoft GCC & GCCH High​

Compliant and secure Microsoft Teams for government agencies, the Department of Defense (DoD), and government contractors.

U.S.-based Infrastructure. Secured. Compliant.

AI-Powered Deployment

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From compliance to connection effortlessly

Microsoft’s GCC (Government Community Cloud), GCC High and DoD are cloud environments designed specifically for U.S. government agencies and contractors. They are purpose-built to meet the stringent compliance and security needs of U.S. federal, state, and local government agencies, as well as contractors handling sensitive information.

 

Aura’s advanced automation platform – Aura Connect – is fully compliant with GCC and GCC High requirements, ensuring secure voice communications that accelerate the Microsoft Teams lifecycle, reduce deployment time, and minimize the risks, often associated with human error.

 

Combined with our robust enterprise-grade security software, Aura ensures seamless communication while adhering to critical standards like CMMC 2.0, giving government-focused organizations the confidence they need.

Enabling GCC High with Direct Routing

Direct Routing is the only way to enable Teams Calling for GCC High. With no native Microsoft option, choosing the right Direct Routing partner is key.

Enhanced Security

Rigorous compliance with FedRAMP High, DoD SRG IL5, and CJIS standards.

Data Sovereignty

All data resides within US borders.

Tailored Services

Customized service availability and updates based on specific security requirements.

Exclusive Access

Only validated organizations can establish a GCC High environment.

One platform to stay secure, connected, and compliant

GCC High Compatibility

Fully compliant with GCC and GCC High requirements, Aura Connect aligns with FedRAMP, ITAR, NIST, and other federal standards to provide secure voice communications.

End-to-End Security

With encryption at every step, Aura safeguards voice data in transit and at rest, meeting the highest security standards.

Scalable, High-Performance Solution

Whether for a small team or a large federal agency, Aura Connect Adapt easily to growing demands

Built for Integration

Connect Microsoft Teams with customer experience platforms, AI, automation, and existing communications systems without compromising security or compliance.

Enhanced Security for Sensitive Data

Protect classified or sensitive information with a solution that adheres to stringent GCC and GCC High compliance standards.

Simplified Deployment Process

Streamline your Teams Phone setup, reducing deployment timelines from months to weeks.

Global Reach with Local Support

Support voice services in over 89 countries, with on-ground assistance from experts in 145+ countries.

Aura One Support

Access 24/7 Global Support, Proactive Monitoring, Optimization, Automation, and lifecycle management through Aura One.

Comparing GCC and GCC High

Here’s how GCC and GCC High cater to different compliance and security needs:

Feature GCC GCC High
Data Center Locations Continental US Only Continental US Only
Eligibility Federal, SLG, Contractors, Tribes High-Security Contractors (CUI/CDI)
FedRAMP High High
DFARS Compliance FCI + CMMC L1 CUI/CDI + CMMC L2-3
DoD CC SRG Level IL2 PA IL4
NIST Compliance Yes Yes
ITAR/EAR No Yes
Support Worldwide U.S.-based Restricted Personnel Only
Directory Azure Commercial Azure Government

Why governement agencies choose Aura for GCC & GCCH

Aura unlocks the power of Microsoft GCCH Teams

Accelerated Deployment

Deploy Teams Phone for GCC High faster, cheaper and securely with our automated solution.

AI-Driven Automation

Reduce deployment time, operational overhead, and human error through Aura Connect automation, AI-powered analytics, and lifecycle management.

Optimized IT Operations

Reduce operational burden, optimize costs, and free up IT resources with our smart automated functions.

Reliable Security & Support

Protect your network with industry-leading security while benefiting from our round-the-clock 24/7 expert support, offering 99.999% uptime.

Microsoft-Certified Security

Safeguard your data with Microsoft Teams' robust security protocols and AI-driven error detection.

Conferencing

We’re a certified GCC High provider, which allows us to add audio conferencing to your Microsoft Teams phone deployment.

Designed for the DoD

Our cloud security enclave was designed specifically for Department of Defense contractors working with sensitive information.

AI & CX Ready

Create a secure Microsoft environment ready for AI, automation, customer experience integration across regulated environement.

COMMUNICATIONS & VOICE

Microsoft Teams

Global voice, calling and collaboration inside Microsoft Teams.

Operator Connect
Direct Routing
GCC & GCCH

Global Voice Infrastructure

Aura Connect Platform
Global SIP Trunking
SBCaaS
PSTN Replacement

On Premises & Avaya

Avaya Global Support
Avaya Professional Services
Mission Critical Communications

Aura CX

Connected customer experiences across channels, platforms and AI.

Microsoft Dynamics 365

CRM-powered customer service, contact center and AI.

Microsoft Native CX

Contact center and customer service built for Microsoft Teams.

Aura AI

Enterprise AI for productivity, customer experience and automation.

Conversational AI
Automation
Reporting & Optimization

Communications & Voice

Microsoft Teams

Global voice, calling and collaboration inside Microsoft Teams.

Operator Connect
Direct Routing
GCC & GCCH

Global Voice Infrastructure

Aura Connect Platform
Global SIP Trunking
SBCaaS
PSTN Replacement

On Premises & Avaya

Avaya Global Support
Avaya Professional Services
Mission Critical Communications

Customer Experience (CX)

Aura CX

Connected customer experiences across channels, platforms and AI.

Microsoft Dynamics 365

CRM-powered customer service, contact center and AI.

Microsoft Native CX

Contact center and customer service built for Microsoft Teams.

AI & Automation

Aura AI

Enterprise AI for productivity, customer experience and automation.

Conversational AI
Automation
Reporting & Optimization
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Our Methodology

Aura One

One framework for planning, delivering and optimizing transformation.  ➔

Integrate to Migrate
Integrate to Optimize
Integrate to Innovate

Services

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Aura’s global platform for voice, connectivity and automation.  ➔

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