Avaya Makes Rapid Recovery from Bankruptcy in Past 14 Months
Avaya customers had some cause for concern in February 2023, as the company filed for Chapter 11 bankruptcy. That followed a difficult first six months for new CEO Alan Masarek, who took over in August 2022.
Avaya + Microsoft = The Aura Hybrid Way
Avaya and Microsoft are two of the leading lights in unified communications. But what if you want to use both? Aura can help with a unique hybrid approach that offers invaluable capabilities in both Avaya and Microsoft – across the globe.
What Does ‘All Hybrid’ Mean for the Future of Work?
Hybrid working is nothing new. In fact, 83% of organisations now have hybrid working in place.
However, despite the growing popularity of this working model, hybrid working is still seen as secondary to the traditional office-based job by many.
Deciding Between UCaaS & CCaaS for Your Organization
If you’re looking for a cloud-based solution that facilitates multi-channel communication, UCaaS and CCaaS are two of the main options. But what’s the difference? And how do you choose between them to get the best option for your organization? Read on as we define both solutions in clear terms and discuss which is right for you.
Introducing Avaya AI Virtual Agent Enhanced
Avaya has announced a new update to its AI Virtual Agent platform, called Avaya AI Virtual Agent Enhanced. It offers expanded conversational AI capability. But what does that mean for your organisation? And how can it be used to improve productivity and the customer experience? Read on as we take a closer look…
Are Gen Z More Tolerant of Bad Customer Service?
Service is selling, or so the saying goes. But is that true for all demographics? According to a recent report from Coveo, customer service is less important for younger customers compared to older generations.
Microsoft 365 Copilot: Redefining the Future of Work
In today’s fast-paced world, we all strive to find purpose and meaning in our work. We yearn for the opportunity to create, innovate and make a difference. However, the reality is that we often find ourselves consumed by mundane tasks that drain our time, creativity and energy. To reconnect with the soul of our work, we need a whole new way to work. That’s where Microsoft 365 Copilot comes in.
Aura becomes Microsoft Operator Connect partner
We are excited to be a part of Microsoft Teams Operator Connect, to bring enhanced, global voice services to our customers
Avaya is Back Following Chapter 11 Bankruptcy
Earlier this year, the future of Avaya was somewhat uncertain after the company filed for Chapter 11 bankruptcy.
Introducing Aura Connect 2.0
In today’s fast-moving digital world, you can’t achieve anything by standing still. That’s why we’re continuing to improve Aura Connect – our dedicated service to enable voice in Microsoft Teams.