Future of Customer Service: Could AI Replace Humans?


From chatbots to ChatGPT, artificial intelligence (AI) has gone from a futuristic idea to a very real part of everyday life. That’s certainly true for customer service, where AI is used to streamline the customer journey, personalise their experience and reduce the workload of customer service operatives.
The question – as with any advancing technology – is what’s next? In this post, we’ll discuss whether AI could replace humans in customer service.
7 Top Trends for Business Collaboration in 2023


Learn about the top trends to keep your business working collaboratively in 2023, from video calling tools to flexible technology investments.