For many technology partners, Avaya remains an important part of their customer base. These are often long-standing relationships built around platforms that continue to play a critical role in day-to-day communications.
But partner businesses evolve.
Your focus may now span Microsoft, cloud, managed services, CX, AI, and other strategic areas. Experienced Avaya engineers may have moved into different roles, or the level of Avaya support required across your customer base may no longer justify maintaining dedicated specialist resources in-house.
The challenge is continuing to deliver the high standard of Avaya support your customers expect without carrying the full overhead of a dedicated practice.
That’s where Aura can help.
Protect your customer with specialist Avaya support
Aura can work as an extension of your team, providing experienced Avaya expertise when and where you need it, while you continue to own the customer relationship.
Depending on your requirements, we can support you with:
- Ongoing Avaya technical support and escalation
- Access to experienced specialist engineering resources
- Complex incident troubleshooting
- Software upgrades and lifecycle activities
- Professional services and project delivery
- Configuration changes and optimization
- Additional engineering capacity when your team is stretched
Our support can complement an established Avaya team or give you access to specialist skills without the need to maintain them full-time in-house.
The model is simple: you keep the customer, the commercial relationship, and the strategic conversation. Aura provides the specialist expertise behind the scenes.
Deliver the experience your brand promises
Technical expertise is only part of the equation. The quality of service your customers receive matters just as much.
When a third-party provider is slow to respond, difficult to engage, or unable to provide the level of technical ownership your customers expect, it can ultimately reflect on your brand and your relationship with the customer.
Aura works collaboratively with partners, aligning with your existing support and escalation processes and bringing in specialist expertise where it adds value.
Our role is to strengthen the service you provide, not come between you and your customer.
Support Avaya today. Help customers plan for tomorrow
Continuing to support Avaya doesn’t mean your customers’ wider communications environments have to stand still.
Many organizations continue to rely on Avaya while also introducing Microsoft Teams, cloud services, modern contact center capabilities, AI, and other technologies across their business.
A strong partner can support the platforms customers depend on today while giving them the flexibility to evolve their wider environment on their own terms.
Aura can support you throughout that journey, whether the requirement is to maintain and optimize an Avaya environment, integrate it with newer services, extend its capabilities, or support a future migration if and when the customer decides the time is right.
It’s about giving your customers more options without forcing change before it makes sense for their business.
Your customer relationship stays yours
At the heart of the model is a simple principle: you remain at the center of the customer relationship.
Aura provides the technical expertise, service delivery, and engineering support you need to continue offering a high-quality Avaya service without having to maintain every specialist skill internally.
So, if you have Avaya customers you want to retain, support, and continue developing, but the overhead of maintaining dedicated specialist resources is becoming harder to justify, there is another way.
Keep the customer. Keep the relationship. Access the Avaya expertise when you need it.
Speak to the Aura partner team to discuss how we can support your Avaya customer base.
