What is Operator Connect?
Microsoft Operator Connect is a cloud-based service that allows businesses to connect their existing phone systems to Microsoft Teams. With Operator Connect, businesses can make and receive calls using Teams, while still using their existing phone numbers and features.
Operator Connect is a managed service, which means that Microsoft partners (like Aura) handle the provisioning, management, and maintenance of the service. This frees up businesses to focus on their core operations, while still getting the benefits of a modern unified communications solution.
Features of Operator Connect
Direct PSTN connectivity
Operator Connect provides direct connectivity to the public switched telephone network (PSTN). This means that businesses can make and receive calls from outside their business using Teams.
Global reach
It’s also available in 89 countries through Aura, so businesses can make and receive calls anywhere in the world.
High-quality audio
With Operator Connect, you get high-quality audio on calls made through Teams. As a result, businesses can have clear and concise conversations, even when they’re using a mobile device.
Secure calling
Operator Connect uses industry-standard security measures to protect calls made through Teams. So, businesses can be confident that their conversations are secure.
Call queues
Organizations can create call queues to manage incoming calls and ensure that callers are always connected to the right person or department.
Voice routing
You can also control how calls are routed, both internally and externally.
Caller ID
Businesses can customize caller ID to display their own phone number or a different number, such as a call center number.
Reporting
Finally, Operator Connect allows you to generate reports on call activity, such as call volume, call duration, and caller location.
Make phone calls directly in Microsoft Teams
How will Operator Connect benefit your organization?
Simplicity
Operator Connect is a simple and easy-to-use solution. Businesses can connect to their preferred operator and assign phone numbers to users all from within the Teams admin center.
Cost savings
It can also help businesses save money on their phone bills. By bringing their own carrier, organizations can avoid the per-user fees associated with Microsoft Calling Plans.
Flexibility
With Operator Connect, businesses also get a lot of flexibility. Calling plans to suit your business on a per user or location basis.
Easy deployment
Operator Connect can be deployed quickly and easily, with no need for on-premises hardware or software.
Security
Operator Connect is a secure solution. Microsoft partners with only the most reputable and secure carriers.
Enhanced support
Operators provide technical support and shared service level agreements to improve support services.
Reliability
Direct peering powered by Azure creates a one-to-one network connection for enhanced reliability.
Future proofing
Operator Connect is a future-proof solution that can be easily scaled to meet the needs of growing businesses.
Utilise you M365 Licenses
Take advantage of your Teams Phone System entitlement included with E5.
Why Aura?
One of the key benefits of Operator Connect is that Microsoft has a network of certified partners to handle deployment, management and maintenance. As a certified partner, Aura is fully equipped to help you connect your phone system to Microsoft Teams quickly and easily.
With Aura, you benefit from guaranteed service availability with geo-redundant voice backed by multiple POPs for 99.99% uptime. We’ll also make sure your deployment is fully compliant with E911 regulations.
Aura is the ideal partner for multi-national organizations, as Microsoft Teams Operator Connect is available in 89 countries with local numbers and multi-currency support.
That’s all wrapped up in one contract with one point of contact and consistent SLAs. We can also provide support for full-carrier SIP Trunking and SBC-as-a-Service solutions, so you can bring all your comms under one roof.
Want to find out more or get started today? Simply contact our team today.
