Contact Center in the Cloud
by Joel Heasman
Cloud contact centers aren’t taking off as expected. Discover 5 hurdles affecting migration and how your organization can overcome them.
The 5G Opportunity for Service Providers
by Dieter Hashimoto
The shift to 5G is well underway. Find out how service providers can make the most of the investment in new technology by bridging the gap for enterprises.
The CX Workplace of the Future
by Tony Alveranga
The remote working revolution has had a major impact on CX workplaces. Find out how things will change going forward – and how to prepare.
The Microsoft UCaaS Experience
by Jack Condron
Microsoft has been recognised as an industry leader for UCaaS. Discover 6 ways Aura Connect can improve that offering for partners and customers.
Call Recording for Microsoft Teams
by David Gill
With Clarify Recording, Teams and call recording go hand in hand. Find out how to record calls, video conferences, screen-shares and even chats.
Is Automation the Right Option?
Building and maintaining customer relationships used to be easy. This is no longer the case. Thanks to technology, the demands on contact centres has changed. But is AI the answer?
How Can TMO Help You?
by Jonathan Harris
Aura’s Transition Management Office service provides an effective process for managing transformation in your company. Find out how it works.
Voice Services That Speak Your Language
by Rich Palacios
Aura has added Multi-lingual Voice Services to our Customer Experience portfolio. Find out how you can combine efficient IVR with familiar local language.
Say Hi to Conversational AI
Aura has added to our Insight portfolio with innovative Conversational AI. Find out about our solutions and how they can help your organisation.
Microsoft Teams | Is 49 Too Much?
In our recent poll, 60% of Microsoft Teams users said that 49 Screens is too much. What do you think - too much, too little or just right?
