Cloud Contact Center by Five9 | Customer Engagement | Aura

[vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”top” bg_type=”bg_color” css=”.vc_custom_1655375737288{padding-top: 0px !important;padding-bottom: 0px !important;border-radius: 3px !important;}” bg_color_value=”#56bbab”][vc_column width=”1/2″ css=”.vc_custom_1655374968336{padding-top: 100px !important;padding-bottom: 140px !important;}”][vc_column_text css=”.vc_custom_1655375797743{margin-bottom: 0px !important;}”]

Cloud Contact Center

[/vc_column_text][boc_heading html_element=”h1″ color=”#ffffff” responsive_font_size=”text_30_on_mobile” font_line_height=”1.1em” font_weight=”bold_weight” font_letter_spacing=”0em” margin_top=”5px” margin_bot=”0px” animation_headline=”yes” animation_headline_type=”typewriter” font_size=”45px”]Cloud Contact Center by Five9[/boc_heading][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1655375031729{margin-top: 0px !important;margin-bottom: 0px !important;margin-left: 30% !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_hidden-sm vc_hidden-xs”][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”top”][vc_column el_class=”center” css=”.vc_custom_1655305142783{margin-bottom: 0px !important;padding-right: 8% !important;padding-left: 8% !important;}”][boc_spacing height=”100px”][boc_heading html_element=”h3″ alignment=”center” color=”#172f44″ responsive_font_size=”text_15_on_mobile” font_weight=”semibold_weight” font_size=”30px”]Choose an industry leader for cloud contact center technology[/boc_heading][boc_spacing][vc_column_text]Moving your enterprise contact center to the cloud will boost productivity, increase revenue, and improve your customers’ experience. Aura provides bespoke Five9 support to empower your organization across the globe and help you migrate at your own pace.

Five9 helps you reimagine the customer experience, turn vision into reality, and achieve tangible business results. The intelligent cloud contact center enables you to engage customers on their channel of choice, streamline operations, and use the power of practical AI, automation, and the cloud to increase your business agility and exceed your customers’ expectations.[/vc_column_text][boc_spacing][/vc_column][/vc_row][vc_row gap=”20″ equal_height=”yes” content_placement=”top”][vc_column width=”1/2″][boc_top_icon_box title=”Empower agents remotely” type=”6″ href=”/ps/global-support/” icon=”boc_i-note”]Give agents the tools they need to engage customers, anticipate their expectations, and provide a personalized service on their choice of platform – from anywhere in the world.[/boc_top_icon_box][/vc_column][vc_column width=”1/2″][boc_top_icon_box title=”Implement automation” type=”6″ href=”/ps/professional-services/” icon=”boc_i-user2″]Make the most of automation with sophisticated virtual agent options, agent assist features, and even workflow automation to eliminate time-consuming manual processes.[/boc_top_icon_box][/vc_column][/vc_row][vc_row gap=”20″ equal_height=”yes” content_placement=”top”][vc_column width=”1/2″][boc_top_icon_box title=”Integrate your data” type=”6″ href=”/ps/professional-services/” icon=”boc_i-cog2″]Five9 is compatible with multiple systems, so you can integrate customer data seamlessly. That puts it at your agents’ fingertips whenever it’s needed.[/boc_top_icon_box][/vc_column][vc_column width=”1/2″][boc_top_icon_box title=”Optimize your workforce” type=”6″ href=”/ps/global-support/” icon=”boc_i-strategy”]Monitor, manage, and optimize your workforce with an arsenal of in-built tools for analytics, recording, performance management, forecasting, and scheduling.[/boc_top_icon_box][/vc_column][/vc_row][vc_row][vc_column][boc_spacing height=”80px”][/vc_column][/vc_row][vc_row][vc_column][boc_divider divider_position=”center” divider_color=”#eeeeee”][boc_spacing css_classes=”mobile_h20″][vc_row_inner content_placement=”middle”][vc_column_inner width=”1/2″][boc_heading html_element=”h3″ color=”#172f44″ font_size=”28px”]Bespoke Five9 support[/boc_heading][vc_column_text]With a wealth of Five9 experience, Aura can help you achieve your customer experience and contact center goals by deploying and supporting the right solutions globally.

Achieve success with our business results approach to implementation, sales, and service.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”7200″ img_size=”full” css=”.vc_custom_1603185493026{padding-left: 15% !important;}”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][boc_divider divider_position=”center” divider_color=”#eeeeee”][boc_spacing css_classes=”mobile_h20″][vc_row_inner content_placement=”middle”][vc_column_inner width=”1/2″][vc_single_image image=”7195″ img_size=”full” css=”.vc_custom_1603185498389{padding-right: 15% !important;}”][/vc_column_inner][vc_column_inner width=”1/2″][boc_heading html_element=”h3″ color=”#172f44″ font_size=”28px”]Move at your own pace[/boc_heading][vc_column_text]We’ll create a migration strategy to move you towards a Five9 cloud contact center at your own pace, leveraging existing investments to eliminate disruption for users and customers.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][boc_divider divider_position=”center” divider_color=”#eeeeee”][boc_spacing css_classes=”mobile_h20″][vc_row_inner content_placement=”middle”][vc_column_inner width=”1/2″][boc_heading html_element=”h3″ color=”#172f44″ font_size=”28px”]Get even more from Five9[/boc_heading][vc_column_text]Consumers are more demanding than ever, so delivering customer service experiences that meet their expectations is essential. Aura takes a digital-first approach to transform to the cloud through expertise in Five9 software and access to 5,000 consultants globally, so you can reimagine the customer experience, evolve your operations, and manage your digital and human workforces more effectively.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”7196″ img_size=”full” css=”.vc_custom_1603185504177{padding-left: 15% !important;}”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content” css=”.vc_custom_1585744971658{margin-bottom: 100px !important;}”][vc_column el_class=”center”][boc_divider divider_width=”80%” divider_position=”center” divider_color=”#eeeeee”][boc_spacing height=”30px”][boc_heading alignment=”center” color=”#282828″ responsive_font_size=”text_30_on_mobile” font_weight=”regular_weight” font_letter_spacing=”0em” animation_headline=”yes” animation_headline_type=”slide” font_size=”30px”]Make the move with Five9[/boc_heading][vc_column_text]Aura can help you determine whether Five9 is the best solution for you, build a bespoke strategy, and support your migration globally.[/vc_column_text][boc_spacing height=”30px”][boc_button btn_content=”Talk to an expert” href=”https://weareaura.com/contact/” css_classes=”aura_red cta_aura_button” color=”btn_dark”][/vc_column][/vc_row][vc_row css=”.vc_custom_1585143394703{padding-top: 11% !important;padding-bottom: 11% !important;}”][vc_column][boc_heading alignment=”center” color=”#172f44″ responsive_font_size=”text_30_on_mobile” font_letter_spacing=”0em” font_size=”40px”]The Aura difference[/boc_heading][boc_spacing height=”40px”][vc_row_inner equal_height=”yes”][vc_column_inner width=”1/4″ css=”.vc_custom_1585143893095{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;border-left-color: #efefef !important;border-left-style: solid !important;border-right-color: #efefef !important;border-right-style: solid !important;border-top-color: #efefef !important;border-top-style: solid !important;border-bottom-color: #efefef !important;border-bottom-style: solid !important;}”][boc_top_icon_box title=”Global” css_classes=”aura_difference_box” has_icon_color=”yes” icon_color=”#a5a5a5″ type=”5″ small_size=”yes” icon=”boc_i-world”]With a network of 5,000 experts in 145 countries, we can assist with Five9 migration and support across the globe – locally and remotely.[/boc_top_icon_box][/vc_column_inner][vc_column_inner width=”1/4″ css=”.vc_custom_1585143886776{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;border-left-color: #efefef !important;border-left-style: solid !important;border-right-color: #efefef !important;border-right-style: solid !important;border-top-color: #efefef !important;border-top-style: solid !important;border-bottom-color: #efefef !important;border-bottom-style: solid !important;}”][boc_top_icon_box title=”Multi-vendor” css_classes=”aura_difference_box” has_icon_color=”yes” icon_color=”#a5a5a5″ type=”5″ small_size=”yes” icon=”boc_i-global”]Aura’s multi-vendor approach means you can support existing technologies to cut costs and disruption as you migrate to a cloud contact center.[/boc_top_icon_box][/vc_column_inner][vc_column_inner width=”1/4″ css=”.vc_custom_1585143848928{border: 1px solid #efefef !important;}”][boc_top_icon_box title=”Consolidated” css_classes=”aura_difference_box” has_icon_color=”yes” icon_color=”#a5a5a5″ type=”5″ small_size=”yes” icon=”boc_i-location-user”]However many users, countries or solutions involved, you’ll have one point of contact, one contract, and one consistently high level of service.[/boc_top_icon_box][/vc_column_inner][vc_column_inner width=”1/4″ css=”.vc_custom_1585143863165{border: 1px solid #efefef !important;}”][boc_top_icon_box title=”Reliable & responsive” css_classes=”aura_difference_box” has_icon_color=”yes” icon_color=”#a5a5a5″ type=”5″ small_size=”yes” icon=”boc_i-gleam”]As a new kind of service provider, Aura pairs the agility and responsiveness of a local provider with the reliability and coverage of a global integrator.[/boc_top_icon_box][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

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