Cloud Contact Center by Five9
Choose an industry leader for cloud contact center technology
Moving your enterprise contact center to the cloud will boost productivity, increase revenue, and improve your customers’ experience. Aura provides bespoke Five9 support to empower your organization across the globe and help you migrate at your own pace.
Five9 helps you reimagine the customer experience, turn vision into reality, and achieve tangible business results. The intelligent cloud contact center enables you to engage customers on their channel of choice, streamline operations, and use the power of practical AI, automation, and the cloud to increase your business agility and exceed your customers’ expectations.
Empower agents remotely
Give agents the tools they need to engage customers, anticipate their expectations, and provide a personalized service on their choice of platform – from anywhere in the world.
Implement automation
Make the most of automation with sophisticated virtual agent options, agent assist features, and even workflow automation to eliminate time-consuming manual processes.
Integrate your data
Five9 is compatible with multiple systems, so you can integrate customer data seamlessly. That puts it at your agents’ fingertips whenever it’s needed.
Optimize your workforce
Monitor, manage, and optimize your workforce with an arsenal of in-built tools for analytics, recording, performance management, forecasting, and scheduling.
Bespoke Five9 support
With a wealth of Five9 experience, Aura can help you achieve your customer experience and contact center goals by deploying and supporting the right solutions globally.
Achieve success with our business results approach to implementation, sales, and service.
Move at your own pace
We’ll create a migration strategy to move you towards a Five9 cloud contact center at your own pace, leveraging existing investments to eliminate disruption for users and customers.
Get even more from Five9
Consumers are more demanding than ever, so delivering customer service experiences that meet their expectations is essential. Aura takes a digital-first approach to transform to the cloud through expertise in Five9 software and access to 5,000 consultants globally, so you can reimagine the customer experience, evolve your operations, and manage your digital and human workforces more effectively.
Make the move with Five9
Aura can help you determine whether Five9 is the best solution for you, build a bespoke strategy, and support your migration globally.
The Aura difference
Global
With a network of 5,000 experts in 145 countries, we can assist with Five9 migration and support across the globe – locally and remotely.
Multi-vendor
Aura’s multi-vendor approach means you can support existing technologies to cut costs and disruption as you migrate to a cloud contact center.
Consolidated
However many users, countries or solutions involved, you’ll have one point of contact, one contract, and one consistently high level of service.
Reliable & responsive
As a new kind of service provider, Aura pairs the agility and responsiveness of a local provider with the reliability and coverage of a global integrator.
