Anywhere 365

Go beyond Teams functionality to delight your customers

Take advantage of Teams’ native contact center platform to leverage a new or existing Microsoft investment. Get the help you need for Anywhere365 deployment, integration, management, and maintenance across the globe as part of our Customer Experience offering.

Anywhere365® is natively integrated with Microsoft Teams to engage customers across any channels, from anywhere and at any time.

Redefine the contact center

Any Teams user can become part of the contact centre. From agents and sales reps to knowledge workers, you can engage with customers however, wherever and whenever required.

Microsoft ecosystem

Enjoy seamless integration with other Microsoft technology, including Teams, Microsoft 365, Dynamics 365, Azure Cognitive Services, SharePoint Online and Power BI.

In-built automation

The low-code Dialogue Studio gives you chat bot and voice bot automation capability to handle routine requests and direct more complex enquiries to the right call handler.

Invaluable insight

Access comprehensive business intelligence tools to improve the customer experience, optimise workflows, and streamline your contact center operations.

Anywhere365 support

From deployment and set-up to management and monitoring, Aura provides expert support and assistance at every step of your Anywhere365 journey.

Bespoke integration

Integrate Anywhere365 with existing technology, including your choice of Customer Relationship Management (CRM) software.

Take Microsoft to the next level

With Aura on your side, you can make the most of your Microsoft Teams investment. As Microsoft’s first officially certified Cloud Contact Center and Dialogue Management solution, Anywhere365® is able to leverage the (voice) capabilities of Microsoft Teams.

Get started with Anywhere365

Go above and beyond for your customers through Microsoft Teams. Find out how we can help your contact center thrive on Anywhere365.

Talk to an expert

The Aura difference

Worldwide services

Aura goes further than Microsoft’s own global network, offering support in 145 countries to eliminate geographical restrictions.

Multi-vendor expertise

You’ll benefit from multi-vendor expertise, meaning we can support the transition from other technology at a pace that suits you.

Adaptable and scalable

With a 5,000-strong global network on your side, you can adapt and scale to meet customers’ requirements in an instant.

Completely consolidated

Get everything you need with one contract and a single point of contact to simplify management going forward.

Book a free workshop

Our expert team can help you ideate and define your contact center project objectives, requirements, and expected outcomes. No commitment!