Contact Center

Cloud Contact Center

Start conversations from multiple touchpoints and deliver the personalised experience your customers expect. Give your team the tools to make every moment count. Cloud contact center solutions deliver a single interface for all customer interactions, integrating your customer-facing applications easily and effortlessly.

Create fluid customer conversations

Across digital and voice channels

Easy to deploy, Easy to use

An intuitive interface enables fast account setup and seamless integration with existing systems. No complicated training needed.

Instantly Omnichannel

Build stronger relationships by connecting your contact center agents with customers on their channel of choice.

Integrate with anything

Integrate any CRM, WFO, WFM or custom app to manage any customer interaction with open APIs.

Resilient. Compliant.

Our solutions meet and exceed global security standards. Backed by key industry certifications for regulatory compliance, you can trust that customer and business data remains private — no matter your industry or location.

Manage your people and systems easily

Native, intuitive analytics provide powerful insights. Work more efficiently with greater flexibility thanks to a user-friendly agent and management interface.

Powerful analytics and reporting

Make better contact center decisions with actionable analytics tools, like easy-to-use dashboards and flexible reporting. Gain greater flexibility and control over your call center operations without any dependency on IT.

Scalable

A flexible environment that instantly scales to meet peak demands. Meet evolving customer demands with continuous feature and capability updates.

The best cloud contact center solutions wrapped around our professional services

Global, Multi-Tech Consolidation Made Simple

A global car manufacturer chooses Aura to consolidate sites, technology and people to reduce IT burden.

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“They solve the biggest challenges of global communications by simplifying the delivery, pricing and support through a single source”

The Aura difference

5,000 Experts

Across all technologies and countries to help you make the best decisions.

Multi-Vendor

Support for your complex environment, however many vendors that includes.

Global Presence

Direct presence to support physically any location in 150 countries, with local resources.

Best of All Worlds

As robust as a service integrator, as fast as a local provider and as dynamic as a start up.

Have you captured your customer?

Create conversations to remember with multiple touchpoints and a personalised experience.

Talk to an expert