Customer Experience | Aura Expertise

[vc_row][vc_column][vc_column_text][/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row_content” content_placement=”middle” bg_type=”image” el_class=”row_overflow” css=”.vc_custom_1586336960013{padding-bottom: 100px !important;}”][vc_column width=”1/2″ css=”.vc_custom_1593633974788{padding-left: 15% !important;}”][vc_row_inner equal_height=”yes” content_placement=”top” css=”.vc_custom_1564153197298{padding-top: 4% !important;padding-right: 4% !important;padding-bottom: 4% !important;padding-left: 4% !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”row_overflow”][vc_column_inner el_class=”parallax_scroll_me speed_-3″][boc_button btn_content=”Customer Experience” css_classes=”minibutton aura_red” size=”btn_small” color=”btn_red” border_radius=”btn_circled”][boc_spacing height=”10px”][boc_heading html_element=”h1″ color=”0d1928″ responsive_font_size=”text_30_on_mobile” font_line_height=”1.1em” font_weight=”semibold_weight” font_letter_spacing=”0em” margin_bot=”0px” animation_headline=”yes” animation_headline_type=”typewriter” font_size=”40px”]Take the lead with an outstanding customer experience.[/boc_heading][boc_spacing height=”30px”][boc_heading html_element=”h3″ color=”#0d1928″ responsive_font_size=”text_15_on_mobile” font_weight=”regular_weight” font_size=”20px”]Design and deliver bespoke journeys to your customers total satisfaction.[/boc_heading][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/2″][vc_single_image image=”6953″ img_size=”full”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text][/vc_column_text][/vc_column][/vc_row][vc_row gap=”35″ content_placement=”top”][vc_column][vc_row_inner][vc_column_inner width=”1/12″][vc_single_image image=”7138″][/vc_column_inner][vc_column_inner width=”11/12″][boc_heading html_element=”h3″ color=”#e42e47″ font_line_height=”1.5em” font_weight=”regular_weight” font_letter_spacing=”0em” margin_bot=”0px” font_size=”15px”]Show you care[/boc_heading][boc_heading color=”#0d1928″ responsive_font_size=”text_30_on_mobile” font_weight=”semibold_weight” font_letter_spacing=”0em” font_size=”25px”]Build strong customer relationships[/boc_heading][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement=”top” gap=”30″][vc_column_inner width=”1/3″][boc_heading html_element=”h4″ color=”#0d1928″]Instant engagement[/boc_heading][vc_column_text]However technology evolves, customers want to stay in touch easily. Let’s make that happen.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][boc_heading html_element=”h4″ color=”#0d1928″]Cloud migration[/boc_heading][vc_column_text]Migrating your contact centre operations to the cloud has become a business essential. We make it easy, with no downtime.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][boc_heading html_element=”h4″ color=”#0d1928″]Flexible and scalable[/boc_heading][vc_column_text]Scale and adopt new services quickly to react to the customers’ ever-evolving needs.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][boc_spacing height=”80px” css_classes=”mobile_h20″][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” equal_height=”yes” content_placement=”middle” bg_type=”bg_color” bg_color_value=”#172f44″][vc_column width=”5/12″ el_class=”center” css=”.vc_custom_1588171140260{margin-top: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-image: url(https://weareaura.com/wp-content/uploads/2019/08/BG_CX.jpg?id=6241) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][/vc_column][vc_column width=”7/12″ css=”.vc_custom_1588171061709{padding-top: 11% !important;padding-right: 20% !important;padding-bottom: 9% !important;padding-left: 12% !important;}” el_class=”reset_side_padding_in_responsive_column white_text”][boc_heading color=”#ffffff” responsive_font_size=”text_30_on_mobile” font_weight=”semibold_weight” font_letter_spacing=”0em” font_size=”25px”]Achieve Customer Experience excellence[/boc_heading][boc_spacing height=”30px”][boc_list_item icon_size=”small” has_icon_color=”yes” icon_color=”#14aac9″ icon_solid=”yes” margin_bot=”25px” icon=”boc_i-check-mark-black-outline”]Bridge the gap without risks

Whether it’s a generational or technology gap, we can help you break down communication barriers with seamless interactions.[/boc_list_item][boc_list_item icon_size=”small” has_icon_color=”yes” icon_color=”#14aac9″ icon_solid=”yes” margin_bot=”25px” icon=”boc_i-check-mark-black-outline”]Get the CX of the future today

We’ll help you make the most of the technology available, adapting to each individual requirement at the pace you choose.[/boc_list_item][boc_list_item icon_size=”small” has_icon_color=”yes” icon_color=”#14aac9″ icon_solid=”yes” margin_bot=”25px” icon=”boc_i-check-mark-black-outline”]Measure what matters

Transform your data into workable business insights, commercial opportunities and churn-reduction strategies to generate value.[/boc_list_item][boc_spacing][/vc_column][/vc_row][vc_row equal_height=”yes”][vc_column css=”.vc_custom_1592483442886{padding-top: 11% !important;}”][boc_heading alignment=”center” color=”#222222″ responsive_font_size=”text_30_on_mobile” font_weight=”semibold_weight” font_letter_spacing=”0em” font_size=”25px”]How can we help?[/boc_heading][boc_spacing height=”30px”][/vc_column][/vc_row][vc_row gap=”20″ equal_height=”yes” content_placement=”top”][vc_column width=”1/2″][boc_top_icon_box title=”Automation” type=”6″ icon=”boc_i-global”]Save time, effort and costs by automating day-to-day tasks.[/boc_top_icon_box][/vc_column][vc_column width=”1/2″][boc_top_icon_box title=”Ring Central” type=”6″ icon=”boc_i-call”]Empower remote teams with seamless online communication.[/boc_top_icon_box][/vc_column][/vc_row][vc_row gap=”20″ equal_height=”yes” content_placement=”top”][vc_column width=”1/2″][boc_top_icon_box title=”InsightLive” type=”6″ href=”/insights-analytics/insightlive/” icon=”boc_i-graph1″]Data-driven evidence that technology investments are benefiting your business.[/boc_top_icon_box][/vc_column][vc_column width=”1/2″][boc_top_icon_box title=”Microsoft Teams” type=”6″ href=”/collaboration/microsoft-teams/” icon=”boc_i-bubble-chat”]The smarter way to collaborate in real-time.[/boc_top_icon_box][/vc_column][/vc_row][vc_row][vc_column][boc_spacing height=”80px”][/vc_column][/vc_row][vc_row full_width=”stretch_row” gap=”30″ content_placement=”middle” bg_type=”bg_color” css=”.vc_custom_1585163570937{padding-top: 5% !important;padding-bottom: 5% !important;}” bg_color_value=”#f5f5f5″][vc_column width=”1/3″][boc_spacing height=”10px”][boc_heading color=”#222222″ responsive_font_size=”text_30_on_mobile” font_weight=”semibold_weight” font_letter_spacing=”0em” font_size=”25px”]Driving a healthier life through technology[/boc_heading][boc_spacing height=”30px”][vc_column_text]A global pharmaceuticals company improves its IT Health with centralised global managed support.[/vc_column_text][boc_button btn_content=”Read More” href=”/Resources/case-study-pharmaceuticals/” css_classes=”Readmore_button aura_teal” size=”btn_small” color=”btn_red”][boc_spacing height=”10px”][/vc_column][vc_column width=”7/12″ css=”.vc_custom_1592403962550{padding-top: 10% !important;padding-right: 8% !important;padding-bottom: 10% !important;padding-left: 8% !important;background-image: url(https://weareaura.com/wp-content/uploads/2020/06/Aura-Case-Study-Leading-pharmaceutical.jpg?id=30213) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” offset=”vc_col-lg-offset-1 vc_col-md-offset-1″][vc_row_inner][vc_column_inner el_class=”white no_margin_in_responsive_column” width=”1/3″ css=”.vc_custom_1585743280399{margin-left: -100px !important;padding-top: 10% !important;padding-right: 10% !important;padding-bottom: 10% !important;padding-left: 10% !important;background-color: rgba(107,107,107,0.94) !important;*background-color: rgb(107,107,107) !important;border-radius: 5px !important;}” offset=”vc_col-lg-4 vc_col-md-6″][vc_column_text]

“Aura Alliance support is really good, invoicing is always on time and correct. They are the best business partner we’ve ever had, including Avaya.”

[/vc_column_text][/vc_column_inner][vc_column_inner width=”2/3″ offset=”vc_col-lg-8 vc_col-md-6″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1585143394703{padding-top: 11% !important;padding-bottom: 11% !important;}”][vc_column][boc_heading alignment=”center” color=”#222222″ responsive_font_size=”text_30_on_mobile” font_weight=”semibold_weight” font_letter_spacing=”0em” font_size=”25px”]The Aura difference[/boc_heading][boc_spacing height=”40px”][vc_row_inner equal_height=”yes”][vc_column_inner width=”1/4″ css=”.vc_custom_1585143893095{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;border-left-color: #efefef !important;border-left-style: solid !important;border-right-color: #efefef !important;border-right-style: solid !important;border-top-color: #efefef !important;border-top-style: solid !important;border-bottom-color: #efefef !important;border-bottom-style: solid !important;}”][boc_top_icon_box title=”5,000 Experts” css_classes=”aura_difference_box” has_icon_color=”yes” icon_color=”#a5a5a5″ type=”5″ small_size=”yes” icon=”boc_i-location-user”]Across all technologies and countries to help you make the best decisions.[/boc_top_icon_box][/vc_column_inner][vc_column_inner width=”1/4″ css=”.vc_custom_1585143886776{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;border-left-color: #efefef !important;border-left-style: solid !important;border-right-color: #efefef !important;border-right-style: solid !important;border-top-color: #efefef !important;border-top-style: solid !important;border-bottom-color: #efefef !important;border-bottom-style: solid !important;}”][boc_top_icon_box title=”Multi-Vendor” css_classes=”aura_difference_box” has_icon_color=”yes” icon_color=”#a5a5a5″ type=”5″ small_size=”yes” icon=”boc_i-puzzle”]Support for your complex environment, however many vendors that includes.[/boc_top_icon_box][/vc_column_inner][vc_column_inner width=”1/4″ css=”.vc_custom_1585143848928{border: 1px solid #efefef !important;}”][boc_top_icon_box title=”Global Presence” css_classes=”aura_difference_box” has_icon_color=”yes” icon_color=”#a5a5a5″ type=”5″ small_size=”yes” icon=”boc_i-world”]Direct presence to physically support any location in 150 countries, with local resources.[/boc_top_icon_box][/vc_column_inner][vc_column_inner width=”1/4″ css=”.vc_custom_1585143863165{border: 1px solid #efefef !important;}”][boc_top_icon_box title=”Best of All Worlds” css_classes=”aura_difference_box” has_icon_color=”yes” icon_color=”#a5a5a5″ type=”5″ small_size=”yes” icon=”boc_i-gleam”]As robust as a service integrator, as fast as a local provider and as dynamic as a start-up.[/boc_top_icon_box][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content” css=”.vc_custom_1585744971658{margin-bottom: 100px !important;}”][vc_column el_class=”center”][boc_divider divider_width=”80%” divider_position=”center” divider_color=”#eeeeee”][boc_spacing height=”30px”][boc_heading alignment=”center” color=”#282828″ responsive_font_size=”text_30_on_mobile” font_weight=”regular_weight” font_letter_spacing=”0em” animation_headline=”yes” animation_headline_type=”slide” font_size=”30px”]CX of the future?[/boc_heading][vc_column_text]

Optimise your customer experience, drawing on the best technology available for your customers’ specific needs and preferences.

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