Effective communication is critical for a global consulting firm with 45,000 employees across 60 countries. With offices in major regions including New York City, Saudi Arabia, and Canada, managing a complex, multi-vendor communications infrastructure was a challenge. The firm initially partnered with Aura in 2014 for Avaya system support, but by 2019, they needed to modernize their aging ISDN network and integrate new technologies.

Providing the customer with power of choice

Aura deployed Ribbon Session Border Controllers for Enterprise (SBCE) across multiple global sites to replace the ISDN network, creating a unified and scalable communications solution, without forcing a migration to the cloud. This modernization allowed the firm to maintain strict security requirements while eliminating disruption. The integration of Ribbon and Avaya systems into a single infrastructure has enabled smoother operations and better coordination across regions.

Aura’s Ribbon Super Partner and Avaya Diamond Partner status provided ongoing technical expertise and support for both systems. This partnership has remained essential to the firm’s success, with Aura continuously providing proactive service management, quarterly reviews, and strategic guidance to ensure the client’s infrastructure remains scalable and reliable across a dozen global locations.