A Fortune 500 pharmaceuticals company with 70 international offices needed to replace its fragmented on-premises voice systems with a unified solution. While Microsoft Teams was already in place for internal collaboration, telephony remained complex and costly to manage, with local variations creating inefficiencies and inconsistent experiences. The company set out to simplify its environment with a seamless migration to Microsoft Teams Phone, but it had to be phased carefully to minimize risk and avoid disruption to operations.

Aura designed and delivered a hybrid approach that blended Direct Routing, Operator Connect, and Aura SIP trunking, giving the company flexibility to meet local requirements while aligning to a global strategy. On-premises Session Border Controllers (SBCs) were deployed at key sites, while SBC-as-a-Service reduced costs and eliminated the burden of hardware management. Automation and integration with Operator Connect ensured the transition was smooth, scalable, and compliant across all markets.

Throughout the program, Aura provided proactive planning, comprehensive training, and a robust global support framework. This combination reduced reliance on local IT decisions, lowered total cost of ownership, and delivered consistent, high-quality service worldwide – empowering the company to modernize communications, accelerate adoption, and establish a reliable platform for long-term growth.