Managing the logistics and infrastructure of a global organization in over 120 countries presents unique challenges, particularly in remote regions like Central Asia, Africa, and Brazil. With over 150 Ribbon SBCs in use, ensuring reliable communication across diverse operations was critical. The company needed a trusted partner to handle logistics, compliance, and technical support for seamless operations.

The company’s reliance on Ribbon Communications technology to support field engineers, on-site managers, and global offices highlights the importance of resilient communication systems. However, the complexities of managing international shipping logistics, compliance in high-regulation regions, and technical support for mission-critical devices were hindering operational efficiency. As a Ribbon Super Partner with extensive experience, Aura was positioned to address these challenges with a tailored, proactive solution.

Partnership synergy driving success

Aura’s strategic involvement simplified the process, managing everything from equipment shipments and customs clearance to proactive estate management and ongoing manufacturer support. This allowed the company to focus on core operations while Aura handled the logistical and technical complexities. Our close collaboration with Ribbon Communications ensured priority support for high-priority issues, even in remote regions, preventing delays and disruptions.

With Aura overseeing the lifecycle of their infrastructure, the company saw enhanced service continuity, reduced risk from aging devices, and streamlined logistics, ensuring all 150 SBC devices remained operational across global operations. Aura’s ability to offer localized solutions, particularly in complex markets like Brazil, further reinforced the partnership’s value, enabling smooth operations and high-quality service delivery, no matter the challenge.