Aura for Hospitality
Delight your customers with outstanding customer experience
Today, more than ever, meeting and exceeding customer expectations is crucial to stand-out in this competitive sector.GET IN TOUCH
Captivate your guests with personalised touch
See your customers clearly
Get a meaningful view of your guests’ journey and provide a seamless experience by eradicating siloes and joining up apps, services and data across locations and departments.
An experience like no other
Create memorable, personalised experiences that will have your guests returning time after time. Engage with your customers in the way that suits them best, with consistent service across every channel.
Be more responsive
Help your employees meet customer expectations every time by fully integrating your systems. Make it easier for staff to respond to customer requests and problems by allowing them to connect on any device, in any location.
Manage your communications like a boss
Cut through the complexity of multiple vendors and contracts to get a real view of your costs. We use our extensive vendor relationships to make sure the prices you’re being charged are competitive and you’re only paying for what you need.
Get ready for cloud
Make the move to cloud at your own pace, while still getting the most out of your legacy technology. As-a-service models let you avoid large capital costs or needing to tie yourself into significant hardware investments.
Solve problems quickly
Make sure your customers remember their visit for the right reasons. If you encounter problems, one contact means there’s no passing the buck and the issue gets sorted speedily.
Help your business work better, smarter
Cut complexity by linking up data and technology siloes and seamlessly integrate your systems. Aura helps you remove the burden of managing lots of different vendors and disparate systems, by managing all through us. Free up your IT teams to work on higher-value projects like creating fantastic new customer experiences.
Give all parts of your business access to the resources they need to provide customers with an easy, unbroken journey across all channels and make sure all your tech are working as hard as possible to support your business, helping your staff to consistently meet and exceed guest expectations.
Aura Services for Hospitality
Bring simple, affordable voice calling into Microsoft Teams, with no set up, codes or deployment. Unite staff, guests, and booking agents, instantly – without added infrastructure investment.
Bridge the gap between technology and business objectives. Our on-demand experts and certified engineers are on hand across 145 countries, to deploy, manage, and enable your technology.
Device as a Service
Mitigate the costs of new hardware by moving to a subscription model. Consume the latest innovations in technology, with flexibility to cancel or upgrade, in line with your changing requirements.
Achieve a secure, flexible, evergreen environment by transitioning to cloud. We’ll support your cloud and legacy assets as one, for seamless integration across systems, platforms and countries.
Cloud Contact Center
Customers want convenient, quick, personalised interactions, and your Contact Center is your first impression. Deliver bespoke customer experiences that your guests will love.
Experience reliable, independent, global support at your fingertips. It’s our vocation. Tailored to meet your bespoke needs – from component part to a fully managed service – across the globe.