Delight guests with an outstanding customer experience
Communications services built for hospitality.
Competition for customer spend is intense in the hospitality sector, and now, more than ever, meeting and exceeding guest expectations is crucial to stand out from the crowd.
Captivate your guests with a personalised touch
See your customers clearly
Gain a meaningful view of each guest's journey, to provide a tailored interaction at each visit. Join up apps, services and data across locations and departments.
An experience like no other
Create memorable, personalised experiences, that will have your guests returning time after time. Engage with guests their way, with consistent encounters across every channel.
Be more responsive
Make it easier for employees to respond to customer requests, to meet expectations at every touch point. Enable staff to connect on any device, from any location.
Champion your communications and collaboration
Cut through the complexity of multiple vendors and contracts to get a real view of your costs. Leverage our extensive vendor relationships to make sure the prices you’re being charged are competitive and you’re only paying for what you need.
Make the move to cloud at your own pace, while still getting the most out of your legacy technology. We do both. As-a-service models will help you avoid large capital costs or needing to tie yourself into significant hardware investments.
Make sure your customers remember their visit for the right reasons. If you encounter problems, our one contact, one contract philosophy means there’s no passing the buck, and the issue gets sorted speedily.
Aura services for hospitality
Aura Connect
Bring simple, affordable voice calling into Microsoft Teams, with no set up, codes or deployment. Unite staff, guests, and booking agents, instantly – without added infrastructure investment.
Device as a Service
Mitigate the costs of new hardware by moving to a subscription model. Consume the latest innovations in technology, with flexibility to cancel or upgrade, in line with your changing requirements.
Cloud Contact Center
Customers want convenient, quick, personalised interactions, and your Contact Center is your first impression. Deliver bespoke customer experiences that your guests will love.
Professional Services
Bridge the gap between technology and business objectives. Our on-demand experts and certified engineers are on hand across 145 countries, to deploy, manage, and enable your technology.
Cloud Migration
Achieve a secure, flexible, evergreen environment by transitioning to cloud. We’ll support your cloud and legacy assets as one, for seamless integration across systems, platforms and countries.
Global Support
Experience reliable, independent, global support at your fingertips. It’s our vocation. Tailored to meet your bespoke needs – from component part to a fully managed service – across the globe.
Help your business work better, smarter
Aura removes the burden of working with lots of different vendors across multiple disparate systems, by managing it all – under one roof, globally. We link up data and technology siloes, to seamlessly integrate your systems.
Free up your IT teams to work on higher-value projects, like creating fantastic new customer experiences.
Take your customer experience to a new level
Get in touch now
