4 Symptoms of #VendorFrustration – And How to Cure It

For the uninitiated, vendor frustration is a problem faced by organizations across the globe when it comes to their communications and IT technology. It typically arises when multiple vendors are used to deliver the functionality your team needs, or when vendors are combined due to mergers and acquisitions. It can also occur when different partners are used to support a single vendor in different regions.

The problem? Having multiple vendors and partners means multiple contracts, contacts and SLAs with different start and end dates and varied pricing. That’s amplified for multi-national organizations that need support in different countries, resulting in varied service levels, confusion with currency, and even language barriers.

On top of everything else, vendor frustration is often synonymous with a lack of integration. Companies end up with siloed technology that hampers productivity. All too often, they stick with the legacy technology because it’s the easier option, despite costing more and not delivering what they need.

Still not sure whether you’re suffering from vendor frustration? Here are four of the most common symptoms

1. Blurred vision – After reconciling hundreds of invoices in different currencies.
2. Sore throat – From constantly shouting at ineffective vendors.
3. Anxiety – You’ll be constantly worried about overspending both time and money on managing contracts.
4. Headaches – Vendor overload will leave you with a headache, both figuratively and literally.

The symptoms of vendor frustration we’ve outlined above can certainly take their toll on managers. But that’s not the end of it. If it’s left untreated, vendor frustration can also have a serious impact on your organization as a whole:

• Vendors will avoid taking responsibility and point the finger instead.
• Tickets will be left unresolved with no ownership for broken systems.
• Your IT team will feel helpless to resolve issues.
• Applications won’t work together, leaving users frustrated.
• Fatigued teams will sign contract renewals at inflated prices because it’s quick and easy, when there are better options out there.

Thankfully, there is a cure to stop the symptoms and consequences of vendor frustration. At Aura, we bring together technologies, systems and providers across multiple regions into one consolidated service, to simplify your operations:

• We take full ownership of contracts, licences and third-party providers, and consolidate them into one contract.
• With capabilities covering 145 countries, we can deliver locally and remove the complexity of taxes, customs and duties wherever you’re based.
• We’ll apply your IT strategy at every site with the service levels you expect from local engineers, in native languages where required.
• You’ll get better visibility of your entire estate, so you can save money on unused licences or assets and make better decisions going forward.

With our help, you can relieve the symptoms of vendor frustration and get your organization back to full health. Aura is a specialist in multi-vendor support, including Avaya, Microsoft, Ribbon, Oak, Nice, Nectar, and more. We bring vendors and technologies together and manage them globally, under one roof, removing the complexity and delivering you simplicity.

If you’d like to find out more, get in touch with our team today.