For the uninitiated, vendor frustration is a problem faced by organizations across the globe when it comes to their communications and IT technology. It typically arises when multiple vendors are used to deliver the functionality your team needs, or when vendors are combined due to mergers and acquisitions. It can also occur when different partners are used to support a single vendor in different regions.
The problem? Having multiple vendors and partners means multiple contracts, contacts and SLAs with different start and end dates and varied pricing. That’s amplified for multi-national organizations that need support in different countries, resulting in varied service levels, confusion with currency, and even language barriers.
On top of everything else, vendor frustration is often synonymous with a lack of integration. Companies end up with siloed technology that hampers productivity. All too often, they stick with the legacy technology because it’s the easier option, despite costing more and not delivering what they need.