Today, cloud is the go-to choice for flexibility, scalability and cost-efficiency. But most customers will have bigger things on their to-do list. Enter the pandemic, which shone a light on organizations’ choice of communication technology – and whether it’s the best fit.
If you’re still undecided on whether cloud migration is the right option for you, read on for four factors to consider.
1. Has your system become too complex?
The first point is about simplicity – or rather the lack of it. You start with a straightforward on-premises system, but soon enough the complexities start rolling in. That could be PSTN trunking at a large office or the need for complicated configurations to link a new site when the company expands. Before you know it, you’ve got a complicated system with frustratingly complicated maintenance and equipment.
2. What about the costs?
On a similar note, you might not notice the costs creeping up over time. That’s especially true for a premium system, such as Avaya. To provide full availability, you’re looking at a big investment financially, but also technically from your team. Things get worse when you’re paying for multiple providers across different sites and regions.
3. How is your provider innovating?
Costs and complexity aside, consider how your current provider is performing – and what plans they have in place for the future. The pandemic plunged a lot of on-premises providers into financial hardship. With research and development typically the first port of call for cut-backs, many don’t have long-term plans to support your business.
4. And how are you performing?
Above all else, it comes down to how you’re coping with your on-premises system. Modern employees undoubtedly require more flexibility with intuitive interfaces that facilitate global users at multi-national sites.
Analytics in now essential too, but all too often, on-premises solutions rely on external vendors or third-party software which slows things down and adds to the cost. On top of that, there’s the delays involved with upgrades when you’re working with an on-premises system.