Aura Insight

Monitoring & Diagnostics

The most comprehensive multi-vendor UC Testing, Monitoring, Diagnostics and Reporting solutions for Enterprise and Contact Center UC Operations. Designed for cloud, on-premises and hybrid deployments, we enable you to deliver great user experiences across your platform, network and endpoint health domains.


Superior performance monitoring for UC communications and collaboration.


Advanced network monitoring, management, reporting and diagnostics for UC.


Network assessment, voice quality troubleshooting, and real-time problem identification to monitor end-to-end VOIP quality.

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Industry’s first intelligent, end-to-end UC management architecture that pinpoints issues before they affect users.
Helps control operational costs and maximize ROI.
Provides a more cost-effective and performance-enhancing approach to UC management, monitoring and diagnostics.
Whether you manage an Avaya, Cisco or Microsoft SfB/Teams environment, we enable you to quickly identify, isolate, and remediate UC performance issues.

For Cisco

Get complete, real-time visibility across complex, multi-vendor application, network, and endpoint domains for all Cisco call control environments. Unlike other vendors, we can show how the network is affecting calls via a ‘single pane of glass’. A multi-site, multi-location, centralized management view that can support hundreds of thousands of users worldwide.

For Avaya

Provide immediate, in-depth analysis utilizing a real-time, centralized, multi-platform management and monitoring system – delivering actionable performance information to executives and technical resources and bringing clarity to complex Avaya UC interdependencies and business processes.

For Microsoft

Provide enterprise customers who are using Microsoft Skype for Business/Teams with access to the most innovative UC software solution on the market today. Enable IT organizations to effectively manage intricate, overlapping multi-vendor environments while reducing operational costs and maximizing total cost of ownership.

Driving a healthier life through technology

A global pharmaceuticals company improves its IT Health with centralised global managed support.

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“Aura Alliance support is really good, invoicing is always on time and correct. They are the best business partner we’ve ever had, including Avaya.”

The Aura difference


One provider, one monthly invoice, one configuration, one point of contact 24/7.


Direct presence in 150 countries to support physically any location, with local resources.

5,000 Experts

Across all technologies and countries to help you make the best decisions.

Best of All Worlds

As robust as a service integrator, as fast as a local provider and as dynamic as a start up.

Want to know how your UC environment is performing?

Monitor. Manage. Report. Diagnose.

Talk to an expert