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Managed Services

Support that drives continuous business improvement

Microsoft Expertise

Microsoft expertise across Teams, CX, AI, and collaboration solutions.

Integration Specialists

To help accelerate transformation and improve operational efficiency.

Plug skill gaps

Experienced consultants, architects, and project leaders delivering successful outcomes at scale across global environments.

Microsoft expertise across Teams, CX and AI

Delivering successful outcomes across global environments.

Bring your own carrier

Talk to our Experts

Beyond Fixing Issues

Aura Managed Services helps organisations maximise the value of their communications, customer experience and AI investments through proactive support, operational governance and continuous optimisation. Built on the Aura One framework, our managed services go beyond incident resolution to improve adoption, performance, business outcomes and long-term platform success.

 

We monitor performance, manage change, support users, provide clear reporting, and identify ways to improve adoption, efficiency, and customer experience.

 

Whether supporting Microsoft Teams, Contact Centre platforms, Aura Connect, traditional telephony or AI solutions, Aura provides a flexible service tailored to your operational requirements.

One Service Across your Communications Environment

Microsoft Teams

Microsoft Teams, Teams Phone, Operator Connect, Direct Routing, and hybrid environments.

Improve reliability, simplify management, and help users get more value from Microsoft communications tools.

Customer Experience

Contact center and CX platforms, Dynamics 365 Contact Center, Luware, Five9, Genesys, and integrated customer journeys.

Deliver more consistent customer experiences, improve agent performance, and increase customer satisfaction.

AI & Automation

Copilot, Azure AI, virtual agents, workflow automation, and AI-enabled customer experiences.

Increase productivity, reduce manual effort, and unlock greater value from AI investments.

Voice & Connectivity

Aura Connect, SIP services, SBCs, gateways, number management, and global PSTN services.

Ensure secure, resilient connectivity and consistent voice performance across your organisation.

Support Across Every Stage

Aura One provides a structured framework for managing and improving your communications, customer experience, and AI environments. By combining governance, operational support, user enablement, and continuous optimization, we help ensure your technology investments continue to deliver measurable business value.

Plan

Align the service with your business goals through reviews, governance, roadmaps, and risk planning.

Integrate

Manage platform changes, updates, configurations, service transitions, and lifecycle requirements.

Adopt

Support users through training, knowledge transfer, change enablement, and operational readiness.

Optimize

Use analytics, automation, AI, and regular service reviews to improve performance and business value.

Choose the Plan that Fits You Best

Essential Support

Reactive support for stable environments requiring expert assistance when issues arise.

Ideal for:

 

  • Mature environments
  • Internal IT ownership
  • Low operational change

Proactive Managed

Monitoring, governance and operational management designed to prevent issues and improve performance.

Ideal for:

 

  • Growing environments
  • Teams Phone deployments
  • Contact Centre operations
  • Hybrid estates

Fully Managed & Optimised

End-to-end ownership of service delivery, performance, governance and continual improvement.

Ideal for:

 

  • Global organisations
  • Business-critical communications
  • Customer experience platforms
  • AI-enabled environments

We're Invested in Your Long-Term Success

Aura helps you achieve more from the technology you already invest in. By maintaining performance, reducing operational complexity, and driving continuous improvement, we help your teams stay productive, your customers stay connected, and your business stay ready for change.

Greater Reliability

Keep critical communications and customer services available, resilient, and performing when your business depends on them.

Higher Adoption

Enable employees to work more effectively increasing productivity and return on investment.

Improved CX

Deliver faster, more consistent, and personalised interactions that strengthen customer satisfaction.

Drive Innovation

Turn new technologies, AI, and insights to work smarter and unlock faster growth and innovation.

Get more from your platforms with Aura Managed Services

Let us help you improve performance, increase adoption, and deliver greater business value over time.