Aura Cloud | Cloud Calling for Teams

by Jonathan Harris August 4, 2020 in Latest News, Product Release 0

In 2020, it’s fair to say that remote working has been a lifeline to businesses across the globe. With benefits like better work-life balance, increased productivity and reduced costs – along with the uncertain situation going forward – many businesses are understandably keen to adopt a ‘work from anywhere’ strategy on a more permanent basis.

Having the right tools in place is the first step in doing so. Employees need to be able to communicate and collaborate to replicate the kind of seamless communication they would have had in person.

That’s where our Aura Cloud offering, powered by RingCentral, comes into play. We can provide full calling functionality within Microsoft Teams, empowering your team with seamless collaboration across the globe. Read on to find out more.

Enterprise-grade, feature-rich and fully integrated

PBX – or Private Branch Exchange – gives you a dedicated internal telephone network within your company. Traditionally, it takes a lot of time and money to set up. However, our unique Aura Cloud offering for Teams takes all of the unnecessary delays and costs away.

Feature-rich Enterprise Communications

First and foremost, our Aura Cloud solution gives you absolutely everything you need for collaboration. It takes internal calling to the next level with IVR, call logs, automatic recording and queuing. That’s paired with all the in-call features you would expect, such as mute, hold and blind transfer.

It is also complemented by state-of-the-art analytics. With real-time call data for individuals, teams, departments or the company as a whole, you can make data-driven decisions that have a real impact on your bottom line.

Configurable KPIs and metrics also allow you to set up alerts and produce reports with ease, so you’re always on top of your team’s performance.

Wherever you need it

Supported by an extensive global network, we can provide Aura Cloud for Teams in over 40 countries across the world. That’s backed by enterprise-grade reliability and security. Multiple geo-redundant data centres provide uptime in excess of 99%, with certifications from HITRUST and SOC3 plus full compliance with FINRA and HIPAA.

As multi-vendor specialists, our Aura Cloud solution can be integrated with a vast selection of popular business apps. On top of Microsoft tools like Office 365, Outlook and Dynamics, Aura Cloud works seamlessly with ServiceNow, Zendesk, Salesforce and many more.

Fully integrated

Best of all, Aura Cloud is fully integrated within Microsoft Teams, which is already a staple in most companies’ remote working setup. It’s completely native, so there’s no need for any extra apps or new installations.

That means your team can make and take calls without having to get used to a new interface, take training for new technology or even log in to a new application. So, you can truly hit the ground running.

Start collaborating today

With our innovative Aura Cloud solution powered by Ring Central, you get everything you need for global communication and collaboration in one place. There’s no need for calling plans, on-premises hardware or SIP trunks, with everything looked after securely in the cloud.

Want to find out more? Arrange a chat with one of our collaboration specialists.