Getting to Grips with Global Smart Hands

As IT infrastructure grows globally and becomes more geographically dispersed, companies face the challenge of deploying and supporting IT infrastructure in far-reaching places. The problem? Even the largest, multi-national companies don’t have entities, offices or actual staff in these locations.

As a result, providing services to them is often expensive, time-consuming and uses up valuable business resources. Thankfully, there is another option. Aura’s Global Smart Hands services provide companies with IT feet on the street, wherever and whenever you need them.

How does Global Smart Hands work?

Global Smart Hands fills the void many companies have when it comes to feet-on-the-street IT support. Put simply, we give you access to a global network of engineers who are expertly trained to support your IT infrastructure.

Rather than paying for permanent staff, arranging transport or spending hours finding ad-hoc support, our highly skilled technicians are ready and waiting locally in over 120 countries – 24 hours a day, 7 days a week, 365 days a year.

Ad-hoc support tailored to your needs

The key to all of Aura’s Global Managed Services is that they work for you. Global Smart Hands is no exception. Working as an extended part of your team, our specialist engineers can provide a vast array of support services, including:

  • Onsite technical assistance
  • Equipment replacement and installation
  • Troubleshooting and testing
  • Cabling up equipment
  • Routine events
  • Datacenter facility management
  • Media management
  • Asset management
  • Power cycling of equipment
  • General maintenance

The benefits of Global Smart Hands

It’s hard to overstate the value of having support available as and when you need it. Above all else, it comes down to three main factors:

Fast

Whether you’re deploying your own staff to remote locations or searching for temporary support on an ad-hoc basis, the outcome is the same – delays. That means downtime for the staff on site and a significant reduction in productivity.

With Global Smart Hands, you have expert support on standby across the world who can be with you when you need them to keep everything running smoothly.

Cost-effective

It’s not just time consuming finding the support you need in new locations. It’s costly too. One-off support is almost always more expensive than an ongoing service. That’s not mentioning the cost of your time to arrange everything.

Aura provides the best of both worlds with the flexibility and convenience of ad-hoc support plus the cost-benefit of an ongoing service. With a network of clients and partners around the world, we can also leverage better buying power and pass the savings on to you.

Quality assured

Most importantly, Global Smart Hands provides support services you can trust.

All of our IT teams are fully trained to assist with your IT infrastructure, our project managers are PMP and ITIL certified, and to top it off we have over 30 years’ experience deploying and supporting IT services and global communications.

How can we help you?

Global Smart Hands is revolutionising IT support for expanding multi-national companies. If you would like to talk more about our services and how they can assist your organisation, arrange a chat with one of our global IT experts.

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