Supplier Selection: Dare to Be Different

Simply put, people are considering who they work with and where they might go to next. All too often, the answer is one of the big service integrators (SIs) or service provides (SPs) – but is this always the best way?

In this post, we’ll discuss how daring to be different can pay off in multiple ways.

First of all, it’s understandable why multinational organizations lean towards big SIs or SPs. They’re global, reputable and cover all bases. They’re a safe bet.

These big SIs tick every box, so multinationals believe they’ll get a comprehensive service with better control over their entire estate.

Unfortunately, that’s often not the case, and it’s a trait we often see.

In truth, a high proportion of the big names split up and outsource multiple parts of the contract. Where they lack capability, they outsource to get projects delivered.

This causes lengthier processes and decisions take much longer to be made. Customers often get caught up in a big chain of delivery partners where lines of responsibility are blurred. And often the case, the SIs don’t have complete control or visibility themselves.

When you take big names out of the equation, you’re left with a choice of channel partners. These organizations don’t have their hands tied to a specific vendor. That means they can propose and deliver solutions based on what works best for each customer, rather than being vendor-led.

Because they’re generally smaller, channel partners are also more agile. They can make decisions faster, with simpler processes leading to a quicker delivery of your services.

However, they do have their drawbacks. Channel partners are often limited geographically. As a result, multinationals have to use multiple partners, which means managing multiple contracts and SLAs, with different points of contact and service levels.

Fortunately, there is a way to play it safe while daring to be different. Aura is an expert in providing and supporting best-of-breed vendors for UC, with the agility to adopt new technology swiftly to complement our collaboration and customer experience offering.

We’ve also formed long-term relationships with agile delivery partners in 145 countries. This allows us to deliver any technology, any vendor, and in any location with confidence. Everything is managed under one roof, so you get the simplicity and peace of mind that big brands promise – all with one contract, one contact and one unified experience.

Aura already works with some fantastic SIs who deliver exceptional service to their customers, but for others, we often come to the rescue to deliver to their multinational customers, when their own channel partners have failed to deliver or oversold outside of their capabilities.

Because we can genuinely deliver virtually anywhere in the world against multiple technologies such as Avaya, Microsoft and Ribbon, SIs will work with us. We remove the complexity for them and make global delivery easy. So, the chances are that some of your services are delivered by Aura, only you don’t know it.

Aura is here to take away the risk and maximize the benefits. Contact us today to talk more about your requirements and how we can help.