Overcome your challenges of global deployment and remote support with Aura.
As your safe pair of hands, we provide you with feet-on-the-street support from a network of highly trained engineers in 145 countries. Wherever you are, whatever you need – 24 hours a day, 365 days a year.
Resource on SLA
Choose from flexible SLA options – 4 hours, 6 hours, 8 hours or next business day. Our 24/7 service team deploy the best engineers to suit your requirements.
Full-Time Resource Allocation
We have a full-time engineer allocation program covering end users, network and data center support – ensuring we’re flexible and fully adaptable to your business needs.
A Global Network
Our network of 5,000 certified technicians in 145 countries covers a vast array of technologies, vendors and capabilities to support you, whatever your requirements.