Global Professional & Transformation Services

Field Services

Overcome your challenges of global deployment and remote support with Aura.

As your safe pair of hands, we provide you with feet-on-the-street support from a network of highly trained engineers in 145 countries. Wherever you are, whatever you need – 24 hours a day, 365 days a year.

Resource on SLA

Choose from flexible SLA options – 4 hours, 6 hours, 8 hours or next business day. Our 24/7 service team deploy the best engineers to suit your requirements.

Full-Time Resource Allocation

We have a full-time engineer allocation program covering end users, network and data center support – ensuring we’re flexible and fully adaptable to your business needs.

A Global Network

Our network of 5,000 certified technicians in 145 countries covers a vast array of technologies, vendors and capabilities to support you, whatever your requirements.

Services

IMAC Services

Whether it’s data center relocation, rack and stack hardware installation, or changing your equipment, you can take advantage of IMAC services for data centers and offices.

Third-Party Maintenance

We have the resources to provide on-site multi-vendor engineer support to resolve data center issues within four hours.

Asset Disposal and Destruction

Destruction and disposal of assets services in compliance with WEEE regulations. We ensure all data is safely destroyed before the assets are recycled.

Wireless Surveys

With our global reach, you get wireless survey services in a fast, efficient manner – including predictive, pre-deployment, and post-deployment surveys.

Global Deployments

Benefit from extensive experience in deploying desktops, servers and network devices globally. From the planning to the execution, Aura’s services help you save time and reduce costs.

Retail Support

Aura’s technical team minimizes downtime and loss of connectivity to keep you operational. We support all installations, including footfall counters, electronic point of sales, desktop, servers, switches and UPS.

Data Center Moves

Move your data center equipment within the same country seamlessly. From unracking and packing to transportation and reracking, we ensure a smooth transition.

AV Technology

Let us install and deploy AV equipment in any environment including offices, healthcare facilities, schools and more – delivering a fast, reliable and flexible service every time.

Need a hand?

Save time, money and resources with instant access to local resources, globally.

Talk to an expert