Global Support
Keep your complex, multi-vendor environments up and running – anywhere, everywhere, anytime – with ease of mind. Backed by ITIL standards and exceeding industry best practices, we proactively support your most critical business functions.
Aura Global IT Support
Transform the way you run your IT
24/7 Service Desk
From Tier 1 Incident Management Single Point of Contact (SPOC) to Tier 2 Specialised Support and Tier 3/4 Escalation Group.
On-Site Support
With local resources on hand to provide on-site assistance, all operating in line with your SLAs, you’ll get rapid support when you need it most.
Problem Management
We manage the lifecycle of problems to help prevent further complications, eliminate recurring incidents and minimise the impact on your business.
Vendor Management
We manage your vendors and service providers globally, providing coordination and ownership of incidents and resolution. We consolidate vendor contracts and SLAs globally.
Change Management & MACs
We provide a Change Manager to help align your change process on a global scale. We provide MACs to help resolve specific situations in your communications environment.
We adapt to your unique IT setup
Just like your business, your IT setup is unique. We design and deploy a global IT support model that is unique to you to keep your communications up and running effectively.
Always available, always reliable IT
Improve the performance and reliability of your IT operations, resulting in higher service levels and accelerated implementation of technology solutions.
Your communications in safe hands
Whether your communication systems are situated on-site, in the cloud or a combination of the two, we ensure they continue to run smoothly.
We support all major communications technologies
Driving a healthier life through technology
A global pharmaceuticals company improves its IT Health with centralised global managed support.
“Aura Alliance support is really good, invoicing is always on time and correct. They are the best business partner we’ve ever had, including Avaya.”
The Aura difference
5,000 Experts
Across all technologies and countries to help you make the best decisions.
Multi-Vendor
Support for your complex environment, however many vendors that includes.
Global Presence
Direct presence to support physically any location in 150 countries, with local resources.
Best of All Worlds
As robust as a service integrator, as fast as a local provider and as dynamic as a start up.
Do you feel supported?
Have peace of mind that your communications are in safe hands.
