Global Support | IT Support | Global Managed Services | Aura

[vc_row full_width=”stretch_row” content_placement=”top” bg_type=”image” bg_image_new=”7083″ css=”.vc_custom_1587030866998{margin-bottom: 0px !important;padding-top: 200px !important;padding-bottom: 0px !important;}”][vc_column el_class=”center” css=”.vc_custom_1585748405369{margin-bottom: 0px !important;}”][boc_button btn_content=”Aura Support” css_classes=”minibutton aura_red” size=”btn_small” color=”btn_red” border_radius=”btn_circled”][boc_heading html_element=”h1″ alignment=”center” color=”#ffffff” responsive_font_size=”text_30_on_mobile” font_line_height=”1.1em” font_weight=”semibold_weight” font_letter_spacing=”0em” margin_top=”5px” margin_bot=”0px” animation_headline=”yes” animation_headline_type=”typewriter” font_size=”40px”]Global Support[/boc_heading][vc_row_inner content_placement=”bottom” css=”.vc_custom_1585748335711{margin-bottom: -20px !important;padding-top: 4% !important;padding-right: 4% !important;padding-bottom: 0px !important;padding-left: 4% !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”row_overflow”][vc_column_inner el_class=”parallax_scroll_me speed_-3″ width=”1/6″][/vc_column_inner][vc_column_inner width=”2/3″ css=”.vc_custom_1585757001977{margin-bottom: 0px !important;padding-top: 8% !important;padding-right: 8% !important;padding-bottom: 8% !important;padding-left: 8% !important;background-color: #ffffff !important;border-radius: 5px !important;}”][boc_heading html_element=”h3″ alignment=”center” color=”#0d1928″ responsive_font_size=”text_15_on_mobile” font_weight=”regular_weight” font_size=”20px”]Keep your complex, multi-vendor environments up and running – anywhere, everywhere, anytime – with ease of mind. Backed by ITIL standards and exceeding industry best practices, we proactively support your most critical business functions.[/boc_heading][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][boc_spacing height=”80px” css_classes=”mobile_h20″][/vc_column][/vc_row][vc_row gap=”35″ content_placement=”top”][vc_column][vc_row_inner][vc_column_inner][boc_heading alignment=”center” color=”#0d1928″ responsive_font_size=”text_30_on_mobile” font_weight=”semibold_weight” font_letter_spacing=”0em” margin_bot=”0px” font_size=”30px”]Aura Global IT Support[/boc_heading][boc_heading html_element=”h3″ alignment=”center” color=”#7a7a7a” font_line_height=”1.5em” font_weight=”regular_weight” font_letter_spacing=”0em” margin_bot=”0px” font_size=”15px”]Transform the way you run your IT[/boc_heading][/vc_column_inner][/vc_row_inner][boc_spacing height=”80px” css_classes=”mobile_h20″][vc_row_inner content_placement=”top” gap=”30″][vc_column_inner width=”1/3″][vc_single_image image=”7154″ img_size=”medium” alignment=”center”][boc_heading html_element=”h4″ alignment=”center” color=”#0d1928″]24/7 Service Desk[/boc_heading][vc_column_text]

From Tier 1 Incident Management Single Point of Contact (SPOC) to Tier 2 Specialised Support and Tier 3/4 Escalation Group.

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”7156″ img_size=”medium” alignment=”center”][boc_heading html_element=”h4″ alignment=”center” color=”#0d1928″]On-Site Support[/boc_heading][vc_column_text]

With local resources on hand to provide on-site assistance, all operating in line with your SLAs, you’ll get rapid support when you need it most.

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”7157″ img_size=”medium” alignment=”center”][boc_heading html_element=”h4″ alignment=”center” color=”#0d1928″]Problem Management[/boc_heading][vc_column_text]

We manage the lifecycle of problems to help prevent further complications, eliminate recurring incidents and minimise the impact on your business.

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement=”top” gap=”30″][vc_column_inner width=”1/3″][vc_single_image image=”7158″ img_size=”medium” alignment=”center”][boc_heading html_element=”h4″ alignment=”center” color=”#0d1928″]Vendor Management[/boc_heading][vc_column_text]

We manage your vendors and service providers globally, providing coordination and ownership of incidents and resolution. We consolidate vendor contracts and SLAs globally.

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”7155″ img_size=”medium” alignment=”center”][boc_heading html_element=”h4″ alignment=”center” color=”#0d1928″]Change Management & MACs[/boc_heading][vc_column_text]

We provide a Change Manager to help align your change process on a global scale. We provide MACs to help resolve specific situations in your communications environment.

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][boc_divider divider_position=”center” divider_color=”#eeeeee”][boc_spacing css_classes=”mobile_h20″][vc_row_inner content_placement=”middle”][vc_column_inner width=”1/2″][boc_heading html_element=”h3″ color=”#333333″ font_size=”25px”]We adapt to your unique IT setup[/boc_heading][vc_column_text]Just like your business, your IT setup is unique. We design and deploy a global IT support model that is unique to you to keep your communications up and running effectively.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”7192″ img_size=”full” css=”.vc_custom_1603185471330{padding-left: 15% !important;}”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][boc_divider divider_position=”center” divider_color=”#eeeeee”][boc_spacing css_classes=”mobile_h20″][vc_row_inner content_placement=”middle”][vc_column_inner width=”1/2″][vc_single_image image=”7201″ img_size=”full” css=”.vc_custom_1603185476428{padding-right: 15% !important;}”][/vc_column_inner][vc_column_inner width=”1/2″][boc_heading html_element=”h3″ color=”#333333″ font_size=”25px”]Always available, always reliable IT[/boc_heading][vc_column_text]Improve the performance and reliability of your IT operations, resulting in higher service levels and accelerated implementation of technology solutions.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][boc_divider divider_position=”center” divider_color=”#eeeeee”][boc_spacing css_classes=”mobile_h20″][vc_row_inner content_placement=”middle”][vc_column_inner width=”1/2″][boc_heading html_element=”h3″ color=”#333333″ font_size=”25px”]Your communications in safe hands[/boc_heading][vc_column_text]Whether your communication systems are situated on-site, in the cloud or a combination of the two, we ensure they continue to run smoothly.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”7193″ img_size=”full” css=”.vc_custom_1603185481159{padding-left: 15% !important;}”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][boc_spacing height=”40px” css_classes=”mobile_h20″][boc_divider divider_position=”center” divider_color=”#eeeeee”][boc_spacing height=”40px” css_classes=”mobile_h20″][boc_heading alignment=”center” color=”#0d1928″ responsive_font_size=”text_30_on_mobile” font_weight=”semibold_weight” font_letter_spacing=”0em” margin_bot=”0px” font_size=”30px”]We support all major communications technologies[/boc_heading][boc_spacing height=”40px” css_classes=”mobile_h20″][boc_logo_gallery spacing=”big_spacing” fixed_size=”yes” image_ids=”6646,6636,6639,6650,6647,6648″][boc_spacing height=”80px”][/vc_column][/vc_row][vc_row full_width=”stretch_row” gap=”30″ content_placement=”middle” bg_type=”bg_color” css=”.vc_custom_1585163570937{padding-top: 5% !important;padding-bottom: 5% !important;}” bg_color_value=”#f5f5f5″][vc_column width=”1/3″][boc_spacing height=”10px”][boc_heading color=”#222222″ responsive_font_size=”text_30_on_mobile” font_weight=”semibold_weight” font_letter_spacing=”0em” font_size=”25px”]Driving a healthier life through technology[/boc_heading][boc_spacing height=”30px”][vc_column_text]A global pharmaceuticals company improves its IT Health with centralised global managed support.[/vc_column_text][boc_button btn_content=”Read More” href=”/Resources/case-study-pharmaceuticals/” css_classes=”Readmore_button aura_teal” size=”btn_small” color=”btn_red”][boc_spacing height=”10px”][/vc_column][vc_column width=”7/12″ css=”.vc_custom_1592403962550{padding-top: 10% !important;padding-right: 8% !important;padding-bottom: 10% !important;padding-left: 8% !important;background-image: url(https://weareaura.com/wp-content/uploads/2020/06/Aura-Case-Study-Leading-pharmaceutical.jpg?id=30213) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” offset=”vc_col-lg-offset-1 vc_col-md-offset-1″][vc_row_inner][vc_column_inner el_class=”white no_margin_in_responsive_column” width=”1/3″ css=”.vc_custom_1585743280399{margin-left: -100px !important;padding-top: 10% !important;padding-right: 10% !important;padding-bottom: 10% !important;padding-left: 10% !important;background-color: rgba(107,107,107,0.94) !important;*background-color: rgb(107,107,107) !important;border-radius: 5px !important;}” offset=”vc_col-lg-4 vc_col-md-6″][vc_column_text]

“Aura Alliance support is really good, invoicing is always on time and correct. They are the best business partner we’ve ever had, including Avaya.”

[/vc_column_text][/vc_column_inner][vc_column_inner width=”2/3″ offset=”vc_col-lg-8 vc_col-md-6″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1585143394703{padding-top: 11% !important;padding-bottom: 11% !important;}”][vc_column][boc_heading alignment=”center” color=”#222222″ responsive_font_size=”text_30_on_mobile” font_weight=”semibold_weight” font_letter_spacing=”0em” font_size=”30px”]The Aura difference[/boc_heading][boc_spacing height=”40px”][vc_row_inner equal_height=”yes”][vc_column_inner width=”1/4″ css=”.vc_custom_1585143893095{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;border-left-color: #efefef !important;border-left-style: solid !important;border-right-color: #efefef !important;border-right-style: solid !important;border-top-color: #efefef !important;border-top-style: solid !important;border-bottom-color: #efefef !important;border-bottom-style: solid !important;}”][boc_top_icon_box title=”5,000 Experts” css_classes=”aura_difference_box” has_icon_color=”yes” icon_color=”#a5a5a5″ type=”5″ small_size=”yes” icon=”boc_i-location-user”]Across all technologies and countries to help you make the best decisions.[/boc_top_icon_box][/vc_column_inner][vc_column_inner width=”1/4″ css=”.vc_custom_1585143886776{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;border-left-color: #efefef !important;border-left-style: solid !important;border-right-color: #efefef !important;border-right-style: solid !important;border-top-color: #efefef !important;border-top-style: solid !important;border-bottom-color: #efefef !important;border-bottom-style: solid !important;}”][boc_top_icon_box title=”Multi-Vendor” css_classes=”aura_difference_box” has_icon_color=”yes” icon_color=”#a5a5a5″ type=”5″ small_size=”yes” icon=”boc_i-puzzle”]Support for your complex environment, however many vendors that includes.[/boc_top_icon_box][/vc_column_inner][vc_column_inner width=”1/4″ css=”.vc_custom_1585143848928{border: 1px solid #efefef !important;}”][boc_top_icon_box title=”Global Presence” css_classes=”aura_difference_box” has_icon_color=”yes” icon_color=”#a5a5a5″ type=”5″ small_size=”yes” icon=”boc_i-world”]Direct presence to support physically any location in 150 countries, with local resources.[/boc_top_icon_box][/vc_column_inner][vc_column_inner width=”1/4″ css=”.vc_custom_1585143863165{border: 1px solid #efefef !important;}”][boc_top_icon_box title=”Best of All Worlds” css_classes=”aura_difference_box” has_icon_color=”yes” icon_color=”#a5a5a5″ type=”5″ small_size=”yes” icon=”boc_i-gleam”]As robust as a service integrator, as fast as a local provider and as dynamic as a start up.[/boc_top_icon_box][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content” css=”.vc_custom_1585744971658{margin-bottom: 100px !important;}”][vc_column el_class=”center”][boc_divider divider_width=”80%” divider_position=”center” divider_color=”#eeeeee”][boc_spacing height=”30px”][boc_heading alignment=”center” color=”#282828″ responsive_font_size=”text_30_on_mobile” font_weight=”regular_weight” font_letter_spacing=”0em” animation_headline=”yes” animation_headline_type=”slide” font_size=”30px”]Do you feel supported?[/boc_heading][vc_column_text]

Have peace of mind that your communications are in safe hands.

[/vc_column_text][boc_spacing height=”30px”][boc_button btn_content=”Talk to an expert” href=”https://weareaura.com/contact/” css_classes=”aura_red cta_aura_button” color=”btn_dark”][/vc_column][/vc_row]

Share:

More insights from Aura