Is Automation the Right Option?
by Joel Heasman Building and maintaining customer relationships used to be easy. This is no longer the case. Thanks to technology, the demands on contact centres has changed. But is AI the answer?
The Old vs. New World of UC
by Tony Parish 2020 saw companies forced to stop ‘dabbling’ in new UC technology and embrace full, fast paced acceptance and deployment. Find out how things have changed.
How Can TMO Help You?
by Jonathan Harris Aura’s Transition Management Office service provides an effective process for managing transformation in your company. Find out how it works.
5 Ways to use Cortana with Microsoft Teams
by Jack Condron Did you know Cortana can help you at work like your voice assistant would at home? Discover 5 ways Cortana can make you and your team more productive.
Does Teams really have a ‘scary side’?
A recent article on UC Today outlined some problems with Microsoft Teams. Find out why these problems don’t exist with a complete service like Aura Connect.
Voice Services That Speak Your Language
by Rich Palacios Aura has added Multi-lingual Voice Services to our Customer Experience portfolio. Find out how you can combine efficient IVR with familiar local language.
Maximizing the Value of Microsoft Teams
by Katie Shirley Microsoft Teams is a versatile tool with huge potential value for any organisation. Find out how Aura Connect can help you unlock more of that value.
All Clear! Aura’s SC Security Clearance
Aura has attained SC clearance. Find out what that means for enterprise customers and how we can assist your organisation with high-security projects.
Aura Attains Microsoft Silver Partner Status
Aura has attained Silver membership as a Microsoft Partner. Find out what that means for our partnership and most importantly for our customers.
Say Hi to Conversational AI
Aura has added to our Insight portfolio with innovative Conversational AI. Find out about our solutions and how they can help your organisation.
