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Ribbon Super Partner

Fully managed SBC services designed to support any set-up

Empowering Connectivity and Securing Growth

As a proud Ribbon Super Partner, Aura empowers businesses worldwide with innovative solutions tailored to Ribbon’s cutting-edge portfolio, including Security, Unified Communications (UC), Session Border Controllers (SBC), and Cloud technologies.

Whether you require expert support, proactive managed services, or flexible cloud-based options, Aura’s certified professionals ensure your voice networks remain secure, reliable, and optimized. Backed by unmatched expertise, we help you minimize disruptions, maximize performance, and stay focused on driving business growth.

Global Deployment

Our certified experts deploy Ribbon SBC products in 145 countries, customizing solutions from basic setups to complex integrations.

Comprehensive Support & Managed Services

Full spectrum support, from basic troubleshooting to proactive, remote or onsite, we've got you.

Professional Services

Our certified engineers and robust SLAs ensure efficient, scalable solutions for even the most complex of environments.

Why Choose Aura Professional Services for Ribbon?

Ribbon’s solutions are the backbone of global communication networks, and we don’t just support them—we make them better. With Aura’s unrivaled expertise and global reach, we keep networks of all sizes secure, optimized, and future-ready.

Expertise at Scale

Our certified engineers deliver seamless support in 145 countries, backed by robust SLAs for even the most complex environments.

Affordable Flexibility

Scalable, cost-effective services make Ribbon’s technology accessible, with tailored packages to meet your unique needs.

Tailored Solutions

We adapt to your business, providing proactive, personalized support every step of the way.

End-to-End Lifecycle Support

From design to deployment and beyond, we maximize the value of your investment to fuel your growth.

Skills Matrix and Expertise

Ribbon Proactive Managed Services

Our proactive service includes 24/7 real-time monitoring, preventive maintenance, rapid incident response, secure backups, patch management, and asset tracking. With capacity planning, enhanced security, and expert training, we ensure your network remains secure, scalable, and optimized.

SBC Deployment Services

Our certified experts deliver fast, efficient deployments tailored to your needs. From small to large enterprises, we support Ribbon SBC models like SBC 1000/2000/8000 for SMBs, SWE Edge for virtual environments, and SBC 5000/7000 for scalable, high-availability solutions.

SBC Customization & Integration Services

We customize Ribbon SBC deployments to meet your unique requirements, integrating seamlessly with platforms like Microsoft Teams, Avaya, Cisco, Zoom, Genesys, and Nice. Custom configurations align with your technical and business goals.

Support & Troubleshooting

With 24/7 incident resolution, advanced troubleshooting, and license management, our experts ensure your Ribbon solutions run smoothly. We also provide comprehensive training to empower your team.

Design Services

We offer design solutions from basic setups for SMBs to advanced, highly customized designs for large enterprises. Our designs integrate multi-vendor systems like Microsoft Teams, Avaya, and Cisco, prioritizing scalability, redundancy, and security.

Implementation Services

Our deployments range from intermediate integrations with unified communications to expert, large-scale implementations, including disaster recovery and multi-cloud setups. Seamless interoperability with existing systems ensures smooth transitions.

Global Smart Hands

With IT support across 145+ countries, we provide field services like installations, break-fix, and IMAC, as well as data center and AV services. Flexible SLAs and multi-vendor support ensure smooth operations for businesses worldwide.

Importer of Record (IOR) & White Glove Delivery

We offer an end-to-end solution for all your global shipping needs. From filing legal documents and handling customs clearance to managing the payment of duties, taxes, and tariffs, we take care of the entire import process — right up to delivery at your door.

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