First-class support gives back 30% in time and money to this global food and beverage company
Challenge
A global food and beverage company was struggling with a large, poorly-managed telephony estate. Support was slow when issues arose, leaving users dejected and the IT team tied up with just keeping the lights on.
Solution
Aura took the reins on the company's global telephony estate, providing proactive support across North America, EMEA, Asia-Pac, Brazil, Puerto Rico and Canada, enhanced with comprehensive insight and reporting.
Outcome
Response times have been transformed, and visibility and performance are in a different class. Problems are now identified and solved before they cause issues to users, or cost the business money.
A dependable path to transformation
Since onboarding as its communications partner, Aura has simplified management of the global food and beverage company’s telephony estate, removing this burden from the in-house IT team and giving back 30% in time previously spent on administrative tasks. Rationalising unused and redundant property has also reduced costs, and the business is now getting the most from its existing investments while it plans its move to cloud.
Aura’s depth of technology experience and expertise, strong feet-on-the-street presence, and ability to support both legacy and cloud infrastructure have all helped the company to plan and manage its multi-year transformation efficiently and effectively. Our unique approach to communications management enables the company to move at its own pace, while maintaining support for systems, old and new, throughout.
Local support on a global level
With consultants, project managers and engineers in 145 countries, our solid in-country presence provides the company with expert, accredited support without the barriers that language and cultural differences can throw up. And, being local, help is only ever a stone’s throw away.
Aura’s strong support of the company’s essential telephony systems has improved performance, saved money and created an environment where the business can move forward with its transformation plans in its own time.
Solutions provided
Global Support
Our expert, round-the-clock support has vastly improved the company's performance and operational efficiency.
Insight & Analytics
A holistic view of its communications estate has identified unused assets and delivered significant cost savings.
Cloud Migration
Our expertise in both the legacy and cloud worlds adds flexibility and agility for the company's future business growth.
Global Field Services
Feet-on-the-street support in every location brings peace of mind that faults will be resolved quickly and efficiently.
Help your own business to work better, smarter
Aura removes the burden of working with lots of different vendors across multiple disparate systems, by managing it all – under one roof, globally. We link up data and technology siloes, to seamlessly integrate your systems.
Free up your IT teams to work on higher-value projects, like creating fantastic new customer experiences.
Looking for a partner you can trust? Contact us.
