Microsoft Teams Phone is Microsoft’s cloud-based business phone system that enables users to make and receive external calls directly inside Microsoft Teams. It combines enterprise calling, collaboration, meetings, and messaging into one connected communications platform.

Operator Connect is the fastest and simplest way to enable calling in Microsoft Teams through a certified provider like Aura. Direct Routing offers greater flexibility for organizations that need to integrate legacy systems, contact centers, analog devices, or complex routing and compliance requirements.

Yes. Microsoft Teams Phone can fully replace traditional PBX systems while supporting hybrid migration approaches for organizations that want to modernize communications at their own pace.

Yes. Microsoft Teams Phone can integrate with hybrid voice environments, existing PBX platforms, and customer experience solutions, allowing organizations to modernize communications and CX without disrupting existing operations.

Microsoft Teams Phone brings voice, collaboration, and customer interactions into one platform, helping employees communicate more efficiently, respond faster, and deliver a more connected customer experience across teams and departments.