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APAC: +65 603 55 660

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Avaya

Support, optimize, and evolve your Avaya environment while building a practical path to Microsoft Teams, CX, AI, and cloud communications.

30 years experience

We're the go-to specialist for deploying and supporting Avaya globally.

Cloud-First Not Cloud-Only

We support Avaya mission-critical communications while you move to Microsoft Teams.

Global made easy

We support Avaya Aura and Avaya IP Office with expert technical services, 24/7 managed support, and global smart hands.

30 Years Experience supporting Avaya Critical Communications

Global Support and Managed Services

Bring your own carrier

Talk to our Experts

Mission Critical Voice, Modernized & Supported

Not every organization is ready for a cloud-only communications strategy.

 

For many businesses, Avaya Aura and Avaya IP Office continue to provide the control, resilience, security and operational certainty needed to support mission-critical communications.

 

Aura helps organizations support, optimize and modernize their Avaya environments while creating a practical path to Microsoft Teams, AI, automation and next-generation customer experience solutions.

 

Modernize what makes sense. Preserve what matters.

Why Organizations Keep Avaya

Mission-Critical Reliability

Trusted by organizations where downtime is not an option, from healthcare and finance to government, and manufacturing.

Complex Integrations

Supports contact centers, analog devices, DECT, paging, trading floors, control rooms, and industry-specific applications.

Hybrid by Design

Keep the systems that work while introducing modern cloud communications where it makes sense.

Control & Resilience

Maintain the security, performance, and operational certainty your business depends on.

Avaya Expertise that is built for modern communications

Aura helps organizations connect mission-critical communications with modern collaboration services, customer experience solutions, AI capabilities, and cloud services to create a communications strategy that supports both current needs and future transformation.

Microsoft Teams Integration

Connect Avaya and Teams without replacing existing investments.

Customer Experience Platforms

Integrate with Luware, Dynamics 365, Genesys, Five9, and other CX solutions.

AI & Automation

Introduce AI services, analytics, automation, and reporting without disrupting existing operations.

Global SIP & Connectivity

Modernize voice infrastructure through secure global SIP and SBC services.

Hybrid Communications

Support cloud, on-premises, and hybrid environments through one connected strategy.

Global Support

Deploy and support Avaya environments across 170+ countries through one provider.

Integrate to Migrate

Modernize Today. Migrate When You're Ready.

Aura’s Integrate to Migrate approach helps you modernize communications without replacing your Avaya platform. Connect Avaya with Microsoft Teams, CX platforms, AI services, CRM applications, and cloud solutions to add new capabilities while protecting existing investments.

 

  • Support what you have
  • Optimize performance and connectivity
  • Integrate modern platforms alongside Avaya
  • Transform when the time is right

 

By integrating first, organizations can reduce risk, improve user experiences, and create a clear path for future transformation – whether that means staying on Avaya, adopting Teams, modernizing CX, or embracing AI.

Why Mission-Critical Organizations Choose Aura for Avaya

30+ Years of Avaya Experience

Deep expertise across Avaya Aura, IP Office, contact center, and enterprise voice.

Integrate to Migrate

Modernize at your own pace without forcing replacement or high-risk transformation projects.

Aura One

One accountable team for support, optimization, integration, and future transformation.

Global Support & Delivery

Deploy, manage, and support communications environments across 170+ countries.

Microsoft Teams Expertise

Certified expertise across Teams Phone, Direct Routing, Operator Connect, and Microsoft communications strategy.

CX Modernization

Integrate and evolve customer experience platforms without disrupting existing operations.

AI & Automation

Introduce AI-powered services, analytics, and automation alongside your current communications environment.

SIP & Connectivity Expertise

Modernize voice infrastructure with secure SIP services, SBCs, and resilient global connectivity.

EOL Support

We continue support of all your Avaya products, including End-Of-Life and End-of-Manufacturer-Support, for as long as you need.

Reduce costs by 20%

We continue support of all your Avaya products, including End-Of-Life and End-of-Manufacturer-Support, for as long as you need.

Contract & Vendor Consolidation

We remove the complexity of managing multiple Avaya contracts by consolidating vendors, contracts, and technologies into one.

Smart Hands

Provide on-site technical expertise and deployment support in 170+ countries.

Multinational headache?

Multinational and global companies often experience complexity while managing their Avaya estate.

We remove that complexity of working with multiple providers and vendors, handling taxes, custom charges, and language barriers, to free up your time for customers.

We meet your customers’ geographical needs with our on-demand professional services and support, spanning 145 countries. We offer local language support and in-country knowledge, ensuring your customers are always in good hands.​

FAQ

Build a roadmap for your Avaya environment

Whether you plan to stay on Avaya, integrate with Microsoft Teams, modernize customer experience, or prepare for AI adoption, Aura can help you define the right path forward.