We sincerely apologize for the issues you’re currently experiencing.

To ensure we assign the right complaints handler and work toward a prompt resolution, we’d like to learn a bit more about your situation.

Please complete this short form with the requested details. A member of our Customer Success Team will reach out to you within 2 working days. Depending on the complexity of the matter, we aim to resolve all complaints within 14 working days.

Thank you for bringing this to our attention — we look forward to assisting you.

Read our Aura Complaints Procedure.