Transitioning from a multitude of vendors, technologies and sites to one streamlined provider
Challenge
Managing 32 sites spanning EMEA, APAC and LATAM regions. Each site with its own system and infrastructure, varying from Cisco and legacy Avaya to more dated solutions.
Solution
Aura facilitated a seamless transition to Avaya solutions, including hardware and comprehensive support and maintenance across all sites. We also provided vendor management consolidating all technologies across 32 countries.
Outcome
Aura merged 32 sites into one, providing one central point of contact for the migration and support. This simplified the installation and migration, providing better communication, uniform pricing and on-time delivery.
The future is cloud
A leading developer of advanced plant genetics faced the daunting task of harmonizing disparate systems and infrastructure across their global network of 32 sites spanning 25 countries. Each site had its unique technology setup, necessitating a transition to a unified Avaya solution. The client required a simultaneous global migration within a year and flexible quoting that involved internal approval from each of their 32 sites.
Zero Hassle
Aura facilitated a seamless transition by providing new Avaya solutions, including gateways, servers, phones, licenses, software, and site surveys. They also offered comprehensive support and maintenance across all sites. With their global network and partnerships in each country, Aura ensured uniform pricing, responsive terms, and flexible quoting, allowing quotes to be held for an extended period for internal sign-off.
Solutions Provided
Global Support
Our expert, round-the-clock support has dramatically improved the bank's service performance.
Global Professional Services
Aura has around 5,000 experts in 145 countries, ready to advise, deploy and maintain your communications stack.
Avaya Support
All your Avaya estate and third-party environment managed under one roof.
Help your own business to work better, smarter
Aura removes the burden of working with lots of different vendors across multiple disparate systems, by managing it all – under one roof, globally. We link up data and technology siloes, to seamlessly integrate your systems.
Free up your IT teams to work on higher-value projects, like creating fantastic new customer experiences.
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