In the fast-moving world of unified communications and contact center, it can feel like nothing is certain in the long run. That’s especially true when it comes to Avaya.
Avaya’s solutions have been the bedrock of enterprise communications for many years, but there’s a dark cloud hanging over its future following its recent chapter 11 bankruptcy filing. Just to be clear, chapter 11 bankruptcy affords businesses time to reorganize their debts and repay creditors while keeping their operations running, so shouldn’t be confused with chapter seven bankruptcy, and liquidation.
The likelihood is, that Avaya is here to stay, which is music to many of our ears. However, if you’re an Avaya-run business, you’ll naturally be contemplating a changeable future, and wondering which way to turn to come out on top. In this post, we’ll explore how you can protect your Avaya investment for all outcomes – without having to invest heavily in new infrastructure.
The Avaya investment conundrum
Available in 190 countries worldwide, Avaya powers unified communications and contact center for so many organizations around the world. The challenge for those organizations is mitigating Avaya’s uncertain future. Filing for bankruptcy aside, Avaya has over $3 billion in debt and has lost almost £1.5 billion in revenue.
Stick with Avaya and its support could end for the legacy technology you rely so heavily on, or simply leave you lagging behind your competitors, due to lack of investment.
Take the plunge and shift to another platform and you’ll have to swallow a big investment of both time and money, which could turn out to be unnecessary if Avaya exits chapter 11 with renewed vigour.
Neither of these options solve the problem of uncertainty without major disruption. So, is there a better way?
Stick or twist? Or both?
Working with a global Avaya partner like Aura can help you protect your existing Avaya investment; however things pan out.
We offer the global support you need for Avaya infrastructure, whether Avaya continues the support itself or not, to simplify the management and maintenance of your Avaya estate.
On top of that, we can continue to support your Avaya estate alongside new technology if you need to (or simply want to) move to a different platform. That allows you to transform at your own pace to a modern cloud-based offer from any vendor, including Avaya, continuing to leverage existing investments while gradually becoming the organization of the future.
Why us?
When it comes to complex UC & CC estates, what really sets Aura apart is our unified approach. As well as providing the multi-national or multi-vendor support you need, we make global communications simple with one contract, one point of contact, and one unified experience.
As an Accredited Avaya Partner, with over 25 years’ experience managing complex Avaya deployments, Aura can help you get the most out of your existing estate, continuing to support any end-of-life assets, so that you can forget about uncertainty – safe in the knowledge that you’re in good hands, whatever happens with Avaya in the future.
Ready to find out more? Get in touch with our team today to talk more about Avaya and your requirements.
